Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Ciara Smith

KETTERING,OH

Summary

Hardworking and dependable employee focused getting more involved in meaningful work. Highly focused on completing work with a hardworking approach, while consistently exceeding targets to increase satisfaction. Reliable team member accustomed to taking on challenging tasks, and opportunities to go beyond basics.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales and Service Team Leader

Sephora
05.2024 - Current
  • Regularly act as a CEL.
  • Drove team revenue totals by bringing in top sales numbers.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Support and coach team members in selling, service, and operations.
  • Support client loyalty programs and services, monitoring key performance indicators (KPI's) to ensure success.
  • Assisted in in store events to drive sales.
  • Complete all store opening and closing duties.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Contributed to team objectives in fast-paced environment.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.

OPERATIONS MANAGER

Sephora
05.2023 - Current
  • Regularly act as a CEL or Client Experience Leader within the store.
  • Develop budget strategies.
  • Participate in the management of all performance management situations for the operations team.
  • Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
  • Make sure merchandising concepts and on stage visuals are within company standard.
  • Lead the operations of the entire store and ensure tasks are being completed per company standard.
  • Manage the inventory of the store.
  • This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company standard.
  • Engage with clients and ensure they walk out of the store satisfied every time.
  • Resolve scheduling issues.
  • Help schedule Beauty Services and ensure they go smoothly.
  • Clean, stock, and put in work orders for the store.

SALES COORDINATOR

Sephora
01.2023 - 05.2023
  • Create Daily Messages in Sephora Mix to inform Beauty advisors of store bossiness priorities including store performance, company focus and store topics.
  • Ensure Beauty advisors review Daily Message and complete Daily Doses, Review messages in Sephora mix and ensure all tasks are being completed on the Daysheet.
  • Responsible for the safety of staff and clients
  • Make sure all company banking policies and procedures are being performed.
  • Monitor and maintain appropriate quantity of supplies at the cashwrap throughout shift.
  • Ensure each customer entering the store in having a pleasant shopping experience by giving great customer service and sharing product knowledge.
  • Assist in closing and opening duties including counting down registers, and making daily deposits each night.
  • Be aware of updates and enforce all loss prevention procedures.
  • Ensure daily pride checklist is completed.
  • Make sure all merchandising concepts and onstage visuals are within company standard.
  • Regularly act as a CEL or Client Experience Leader within the store.
  • Train new Beauty Advisors on everyday business tasks.
  • Coach and develop current Beauty Advisors in the moment.
  • Make a list of supplies that needs to be ordered monthly.
  • Perform any clerical duties that need done.

SALES SUPERVISOR

Shoe Warehouse
04.2020 - 01.2023
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and knowledge on shoe products.
  • Assist store manager in planning, organizing, and implementing strategy.
  • Assist with training sales associates and set an example for the staff.
  • Supervise and monitor all staff to perform their best.
  • Relay sales metrics and keep the team updated on store promotions, and any other important info.
  • Make sure all employees adhere to company's policies and guidelines.
  • Use critical thinking skills to assist with customers who have complaints.
  • Manage store inventory.
  • Merchandise on the sales floor, stage store sales displays, and maintain order in the stock room.
  • Run the PREPPED team three times a week.
  • This includes moving freight, and stocking replenishment, Location maintenance, Open and close the store, and ensure that it's ready for business the following day, Open and close the registers, ensure the safe is not over or short, Drop off deposits and get change from the bank, Check emails and replay any important information to other sales supervisors, Read the companies source each day so that I can effectively replay important information to the associates, Manage scheduling issues.

MENTAL HEALTH TECH

Kettering Health Network
07.2021 - 11.2021
  • Assisting patients with mental health needs.
  • Group sessions with a topic of the day.
  • Monitoring patients progress using epic.
  • Assisting patients with any needs while being hospitalized.
  • Participating in activities with patients including physical activities, arts and crafts, and board games.
  • Checking on patients in timed intervals.

SALES ASSOCIATE

Shoe Warehouse
04.2016 - 01.2020
  • Persuasively negotiated terms with customers to meet profit targets.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Worked with managers to address problems such as customer complaints and call offs.
  • Satisfied customers by delivering speedy and expert service for all their shoe needs.
  • Managed communications between team members, customers and managers to keep operations efficient and successful.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Taught new employees important procedures such as the rewards program and ways to reach daily goals.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • Ordered, organized, and rotated supplies.
  • Taught junior employees how to perform tasks such as online order fulfillment and other daily job requirements.
  • Picked up shifts and worked during holidays, and throughout college.

Education

Bachelor of Arts Psychology -

Wright State University
Fairborn, Ohio
05.2020

Skills

  • Decision-making
  • Customer Service
  • Familiar with excel and word
  • Leadership Skills
  • Attention to detail
  • Team work
  • Open minded
  • Critical thinking
  • Focused
  • Multitasking
  • Interpersonal communication
  • Active listening
  • Colloboration
  • Time management
  • Empathy
  • Safety
  • Negotiation
  • Team Work
  • Computer literacy
  • People skills
  • Organized
  • Mentorship
  • Politeness
  • Coaching
  • Reliability
  • Cooperation
  • Sympathy
  • Self-awareness
  • Punctuality
  • Stress management
  • Patience
  • Time Management
  • Adaptability
  • Continuous Improvement
  • Adaptability and Flexibility
  • Goal-Oriented

Certification

CPR certified

References

References available upon request

Timeline

Sales and Service Team Leader

Sephora
05.2024 - Current

OPERATIONS MANAGER

Sephora
05.2023 - Current

SALES COORDINATOR

Sephora
01.2023 - 05.2023

MENTAL HEALTH TECH

Kettering Health Network
07.2021 - 11.2021

SALES SUPERVISOR

Shoe Warehouse
04.2020 - 01.2023

SALES ASSOCIATE

Shoe Warehouse
04.2016 - 01.2020

Bachelor of Arts Psychology -

Wright State University

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Ciara Smith