Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Smith

Phoenix,AZ

Summary

Compassionate Direct Support Supervisor known for maintaining high productivity and efficient task completion. Skilled in developing individualized support plans, crisis intervention, and team leadership. Excel in communication, empathy, and problem-solving to enhance client support and staff collaboration.

Overview

7
7
years of professional experience

Work History

Direct Support Supervisor

Tungland
Phoenix, AZ
06.2023 - Current
  • Provided direct support to individuals with disabilities, including assistance with activities of daily living, community integration, and leisure activities.
  • Conducted monthly meetings with staff members to discuss objectives, review progress on goals, provide feedback on performance, and address any concerns or problems.
  • Maintained accurate records of client intakes, progress notes, discharge summaries, incident reports.
  • Provided training opportunities for direct support staff in areas such as communication skills, safety protocols, medication administration techniques.

Direct Care Worker

Aj safe place
Phoenix, AZ
09.2022 - 04.2023
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.

Direct Support Professional

Mentor Network
Phoenix, AZ
05.2021 - 07.2022
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.

Customer Service Representative

Circle K
Phoenix, AZ
05.2020 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Cashier Team Lead

Wendys Restaurant
Phoenix, AZ
03.2018 - 08.2020
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with product selection and ordering process.

Education

High School Diploma -

Kaizen Education Foundation Dba Maya High School
Phoenix, AZ
05-2020

Skills

  • Documentation
  • Budget Development
  • Employee Work Scheduling
  • Employee Training Program
  • Employee Supervision
  • Decision-Making
  • Team Collaboration
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Direct Support Supervisor

Tungland
06.2023 - Current

Direct Care Worker

Aj safe place
09.2022 - 04.2023

Direct Support Professional

Mentor Network
05.2021 - 07.2022

Customer Service Representative

Circle K
05.2020 - 04.2021

Cashier Team Lead

Wendys Restaurant
03.2018 - 08.2020

High School Diploma -

Kaizen Education Foundation Dba Maya High School

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Ciara Smith