Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CIARA SMITH

Columbus,OH

Summary


Human resources professional prepared for impactful contributions in senior role. Adept at driving HR initiatives that align with organizational goals while fostering collaborative team environment. Known for adaptability and reliable support in dynamic, fast-paced settings. Skilled in employee engagement, conflict resolution, and strategic workforce planning.

Overview

14
14
years of professional experience
1
1
Certification

Work History

SR. HR Representative

DHL
01.2022 - Current
  • Assist with associate questions/relations
  • created a QR code employee appointment tracking process
  • Handled all culture items at the site, from planning monthly items and organizing events and working within my budget
  • This also included working with my ARC team to plan and execute across shifts
  • Tracking all LOA, whether its personal, medical, or work incident related
  • collaborated with leadership to problem solve
  • Developed and monitored employee recognition programs.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Facilitated orientations, roundtables, and a townhall
  • Taught site admins how to do site oritentations.
  • Facilitated conversations with site leadership on usage of FLEX, accommodations, recommendations, and getting their buy in on different cultural initiatives
  • Lead the EOS 2023/2024 project for Aritzia
  • Lead investigations for 1st and weekend shift, as well as assist the HR rep on 2nd and 3rd shift
  • Assist the admins with any payroll issues that need addressed and questions
  • Updated the team on policy updates
  • Facilitate Associate Relation Committee meetings on a bi-monthly meeting as the A.R.C. site champion
  • Assist GMs with any questions and assignments as requested
  • Oversaw annual performance review process, ensuring timely completion and delivery of feedback to employees.
  • Improved employee satisfaction by implementing effective HR policies and initiatives.
  • Facilitated open communication between employees and management by organizing regular town hall meetings, addressing concerns proactively.
  • Co-pilot intern program 2025.
  • Blood drive champion for site
  • Controlled all tracking for the site and assisted in producing reports for leadership
  • Assisted with delegating work, growing interns, and admins.
  • Managed complex employee relations issues, fostering a positive work environment and high employee morale.
  • Collaborated with managers to identify and address employee relations issues.

HRSS

KWx
12.2021 - 10.2022
  • Onboard/off board new hires
  • Build /implement new practices and technologies to serve team members, i.e
  • (formstack, docusign, email templates)
  • Run reporting to help HRBPS understand metrics of where the company's sits when it comes to time and attendance
  • Manage time and attendance reminders and training for team members and management
  • Managed the HRIS ticketing system inquiries
  • Managed the Employee HR inbox for HRSS questions, delegating to other operations as needed.
  • Manage FMLA/LOA/ADA administration
  • Manage benefit administration
  • Manage low level immigration record upkeep
  • Audit records for compliance
  • Manage companywide HR inbox and answer all questions
  • Manage low level employee relation issues and escalate to the correct HRBP as needed
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

HR Generalist

Keller Mortgage
03.2019 - 12.2021
  • Assisting with TA/Req requests
  • Assist with offers/backgrounds
  • Employee relations/investigations
  • Unemployment claims
  • Training management around best practice around employee relation items
  • Helped lead training on PIPs for all management
  • Implemented company wide intranet
  • Audit employee files to stay compliant with federal guidelines
  • Administer all leave cases such as FMLA/LOA/ADA
  • Manage HR coordinator questions
  • Send out time and attendance reminders to team
  • Send out time and attendance reporting/build reporting

Supervisor

Bath and Body Works
09.2016 - 03.2019
  • Manage store metrics
  • Manage team members during the shift and flex to how the store is producing
  • Trained all new team members/handled safety and holiday training
  • Submitted payroll
  • Handled store employee relation issues
  • Handled all inventory planning and upkeep
  • Monitored scheduling and managed accordingly during high volume

Lead

Ulta
08.2014 - 09.2016
  • Keep inventory levels in check
  • Restock any low inventory
  • Work on inventory truck every week and keep inventory cages clean
  • Keep beauty events filled with clients
  • Perform makeup applications as necessary
  • Cash in and cash out drawers
  • Perform monthly inventory checks
  • Perform check ins with staff on their sales, and knowledge books
  • Performs resets as needed
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Manager

McDonalds
03.2011 - 08.2014
  • Manage store metrics
  • Schedule team members for my shifts for the week
  • Count all waste for the store at the end of each shift
  • Count all current store inventory
  • Count out shift currency and take to the bank for deposit
  • Train new hires on the grill and POS system
  • Train all new hires on food safety procedures

Education

Masters Of Human Resources -

Franklin University
01.2020

BA - Psychology

The Ohio State University
08.2018

Associates in Human Science -

Ohio University
09.2016

Skills

  • Time Management
  • Organization
  • FMLA/ADA
  • HR services
  • Manager coaching and training
  • HRIS maintenance
  • HR policies and procedures
  • Employee relations
  • Training and mentoring
  • Employee onboarding
  • Team building
  • Event planning
  • Vendor relations
  • Presentation preparation
  • HRIS updating

Certification

  • SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.- in progress

Languages

English
Full Professional

Timeline

SR. HR Representative

DHL
01.2022 - Current

HRSS

KWx
12.2021 - 10.2022

HR Generalist

Keller Mortgage
03.2019 - 12.2021

Supervisor

Bath and Body Works
09.2016 - 03.2019

Lead

Ulta
08.2014 - 09.2016

Manager

McDonalds
03.2011 - 08.2014

BA - Psychology

The Ohio State University

Associates in Human Science -

Ohio University

Masters Of Human Resources -

Franklin University

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CIARA SMITH