Ciara Tipton
Flowery Branch,GA
Summary
Diligent worker with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Palmetto Moon
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Key Holder/Visuals Lead
Palmetto Moon
08.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Assistant Manager
Uptown Cheapskate
03.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Busser/Expeditor
The Baking Grounds, Home Of "i Do" Cake
05.2020 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Assisted servers in providing efficient service for improved guest experiences.
Education
High School Diploma -
Mill Creek Highschool
4400 Braselton Hwy, Hoschton, GA 3054805-2024
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Adapt to diverse groups
- Upselling
- Sales trends
- Positive and professional
Timeline
Sales Associate
Palmetto Moon
08.2024 - Current
Key Holder/Visuals Lead
Palmetto Moon
08.2023 - Current
Assistant Manager
Uptown Cheapskate
03.2022 - 06.2023
Busser/Expeditor
The Baking Grounds, Home Of "i Do" Cake
05.2020 - 04.2022
High School Diploma -
Mill Creek Highschool
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