Ciara Trimble
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Televista Communications
Dallas, TX
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
Service Delivery Consultant
Chime Solutions
Dallas, TX
02.2020 - 03.2022
- Gathered, organized and input information into digital database.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Specialist
Kaiser Permanente
Dallas, TX
06.2019 - 01.2020
- Recorded product or service failure complaints and notified appropriate departments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2021
Skills
- Microsoft Word
- Microsoft PowerPoint
- Sales Expertise
- Active Listening
- Customer Relations
- Account Management
- Microsoft Excel
- Retail Sales Customer Service
- Google Docs
- Call Volume and Quality Metrics
- Brand Representation
- Microsoft Dynamics
- Issue and Complaint Resolution
- Investigate Claims
- Time Management
- Document Control
- Conflict Resolution
- Sales Report Generation
- Adobe Systems Adobe Photoshop
- Product Organization
- Minute Taking
- Promotional Support
- Conflict Mediation
- Microsoft Access
- Filing
- Prioritization
- Research
- Grammar
- Coordination
- Calendaring
Timeline
Customer Service Representative
Televista Communications
04.2022 - Current
Service Delivery Consultant
Chime Solutions
02.2020 - 03.2022
Customer Service Specialist
Kaiser Permanente
06.2019 - 01.2020
High School Diploma -
Duncanville High School
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