Ciara Turner
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Health and Life Insurance Agent
TTEC
07.2023 - Current
- Gathering information for customers interested in enrolling into Medicare
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal health and financial needs
- Contribute to the success of the customer experience and the overall success of the team
- Respond to customers inquiries with compassion and active listening and select the best solution in an efficient manner
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Customer Service Representative
Majorel USA, Inc.
07.2022 - 12.2023
- Provide high caliber customer interaction a measured by call audits and customer satisfaction survey
- Assist customers by answering queries relating to their order status, changes and delivery timeframes
- Present to the public a strong working expertise in all clients supported products as measured by call quality reports, call audits, and customer satisfaction survey
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pre-K Teacher
Kidz Rocket Childcare & Learning Center
09.2022 - 11.2022
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Combat Engineer (12B)
U.S. Army
11.2018 - 04.2019
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Provided logistical support during deployments by managing resources and overseeing transportation arrangements.
- Assisted in reconnaissance missions, gathering valuable intelligence for strategic planning purposes.
- Developed tactical strategies based on terrain analysis to optimize mission success rates and minimize risks.
Shift Leader/Cashier
Smoothie King
05.2017 - 08.2018
- Help guest meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them to maintain a healthy and active lifestyle, but also provide guidance to team members when general managers are not in the store
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
GED -
Gary Job Corps
San Marcos, TX09-2017
Skills
- Insurance Sales
- Childcare
- POS
- Salesforce
- Customer service
- Time management
- Food preparation
- Computer skills
- Client Service
- Upselling strategies
- Continuing education
- Insurance sales strategy
- Quality Assurance Requirements
- Health Insurance Sales
- Call Center Customer Service
- Licensing Requirements
- Customer Engagement
- Quotes and sales
- Customer follow-up
- HIPAA Compliance
- Insurance Coverage Verification
- Customer Account Review
- Health insurance
- Loss Coverage Determination
Certification
Life & Health Insurance License, 07/23, 02/25
Timeline
Licensed Health and Life Insurance Agent
TTEC
07.2023 - Current
Pre-K Teacher
Kidz Rocket Childcare & Learning Center
09.2022 - 11.2022
Customer Service Representative
Majorel USA, Inc.
07.2022 - 12.2023
Combat Engineer (12B)
U.S. Army
11.2018 - 04.2019
Shift Leader/Cashier
Smoothie King
05.2017 - 08.2018
Life & Health Insurance License, 07/23, 02/25
GED -
Gary Job Corps
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