Ciara Valdery
Houston,TX
Summary
Adaptable social service professional with strong organizational skills. Experienced in implementing appropriate interventions. Utilizes a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing a strong rapport with individuals from diverse backgrounds.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Menninger Clinic-Pathfinder
05.2022 - Current
- Provide swift and knowledgeable emergency support in line with campus crisis protocols.
- Support personal needs of residents dealing with diverse conditions.
- Assist residents with transitioning into new living environment and maintain strong relationships with residents.
- Strategize to improve resident care and satisfaction and hold weekly meetings with directors to advocate for resident needs.
- Apply de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being for 22 clients per shift.
Integrated Care Navigator
The Harris Center For Mental Health And IDD
05.2021 - 08.2022
- Educated 12-15 clients daily on gaps in care and assisted with scheduling provider appointments for continuity of care.
- Assisted clients with social determinants of health and linked to appropriate community resources.
- Maintained confidential health information according to state and federal regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Quality Analyst Specialist/Customer Service Representative
Empyrean Benefit Solutions Inc.
09.2018 - 05.2021
- Ensured confidentiality of client and company records.
- Maintained quality and accuracy of work products without supervision.
- Assessed quality of 20-30 service center calls per day.
- Consistently averaged 60+ calls per day addressing client inquiries about benefits packages during 40-hour work week.
- Exceeded customer service and clerical quality standards every review period.
Education
Master of Social Work -
Master of Public Health -
Bachelor of Arts - Psychology
Bachelor of Arts - Interpersonal Communication
Skills
- Superior Interpersonal Skills
- Crisis Management
- Detail-oriented
- Team-oriented
- Client Guidance
- Patient-Centered Care
- CITI Certified
- Getting Ahead Facilitator
- Proficient in Microsoft Office Suite
Additional Information
Fort Bend Women's Center
Graduate Public Health Intern
- Submitted reports outlining key mental health topics affecting domestic violence survivors and response strategies
- Evaluated data to identify potential outreach channels and address community-specific interventions
- Collaborated with clinicians to incorporate social and behavioral theories in agency processes
- Created social media templates to engage and educate followers about common warning signs of an abusive connection
Michael E. DeBakey VA Medical Center
Field Intern
- Routinely conducted BHL and psychosocial assessments in outpatient and acute inpatient settings
- Developed safety plans to meet trauma victims' assessment of need
- Facilitated group therapy for stress management
- Helped clients develop coping mechanisms and techniques to drive behavior modification for various mental health diagnoses
St. Vincent De Paul
Field Intern
- Completed thorough needs assessments for financial hardship
- Assisted with the development of the Getting Ahead resiliency program
- Connected individuals to resources in their communities for housing and food
University of Houston, Center for Diversity and Inclusion
Lead Ambassador
- Provided a safe space for cultural conversations and planned group and individual activities
- Coordinated and assisted in the recruitment of future ambassadors
- Facilitated communication between the group and Center representatives to provide timely status updates
Timeline
Resident Advisor - Menninger Clinic-Pathfinder
05.2022 - Current
Integrated Care Navigator - The Harris Center For Mental Health And IDD
05.2021 - 08.2022
Quality Analyst Specialist/Customer Service Representative - Empyrean Benefit Solutions Inc.
09.2018 - 05.2021
University of Houston - Master of Social Work,
University of Texas Health Science Center Houston - Master of Public Health ,
University of Houston - Bachelor of Arts, Psychology
University of Houston - Bachelor of Arts, Interpersonal Communication
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