Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ciara Valdivia

Bakersfield,CA

Summary

Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.

Overview

18
18
years of professional experience

Work History

Specialty Assistant Store Manager

Lowes Home Improvment
Bakersfield, CA
05.2022 - Current
  • Cultivated positive relationships with customers through professional communication and helpful assistance.
  • Provided feedback and guidance for individual team members based on their performance and development needs.
  • Led weekly team meetings focused on goal setting and progress updates to ensure success of overall objectives.
  • Trained, coached, and mentored new employees on company procedures, product knowledge, and customer service standards.
  • Helped set team performance standards to reach company objectives.
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

Operations Manager

OfficeMax
Bakersfield, CA
08.2021 - 05.2022
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Assistant Manager Logistics

Harbor Freight Tools USA
Mason City, IA
04.2021 - 08.2021
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Tracked and replenished inventory to maintain par levels.

General Manager

Office Depot
Fort Dodge, IA
09.2012 - 11.2020
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Assistant Manager

RadioShack Corp.
Paramount, CA
07.2007 - 03.2012
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.

Education

Bellflower High School
Bellflower, CA

Skills

  • Performance improvement
  • Team Leadership
  • Verbal and written communication
  • Recruitment
  • Training and Development
  • Business Development
  • Staff Training/Development
  • Conflict Resolution
  • Effective Leader
  • Workflow Optimization
  • Problem-Solving

Accomplishments

Lowes

Best Survey 2024 Top 10 in Region

100% Response Rate

95% Engagement

95% Leadership

Effectiveness

96% Inclusion

Best Survey 2023

100% Response Rate

94% Engagement

100% Leadership Effectiveness

98% Inclusion

Office Depot

Successfully graduated from the High Shrink program within one year.

Moved loyalty penetration from 30% to 80% within 6 months.

Moved net promoter score from 40% to 90% within 6 months and maintained positive score.

Timeline

Specialty Assistant Store Manager

Lowes Home Improvment
05.2022 - Current

Operations Manager

OfficeMax
08.2021 - 05.2022

Assistant Manager Logistics

Harbor Freight Tools USA
04.2021 - 08.2021

General Manager

Office Depot
09.2012 - 11.2020

Assistant Manager

RadioShack Corp.
07.2007 - 03.2012

Bellflower High School

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Ciara Valdivia