Results-driven customer support specialist with more than 3 years of experience in fast-paced, phone-based environments. Strong skills in needs assessment, problem-solving, and CRM documentation. Committed to providing outstanding customer experiences through clear communication and attention to detail.
Work History
Sales Agent
6 Months
Figo Pet Insurance | 02.2026 - Current
Identified issues, analyzed information, and provided solutions to problems.
Developed knowledge of product features, benefits, and competitive advantages for effective selling.
Drove sales initiatives through exceptional customer engagement and product knowledge.
Conducted in-depth policy reviews to ensure compliance with industry regulations and standards.
Licensed Health Insurance Agent
4 Months
Quote Manage | 09.2025 - 01.2026
Educated clients on health insurance options and benefits, facilitating informed decision-making.
Guided clients through claims processes, improving customer satisfaction and experience.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Licensed Health Insurance Agent
2 Years 1 Month
United Healthcare | 07.2023 - 08.2025
Devised customized insurance solutions to meet specific client needs.
Evaluated risk factors to recommend optimal coverage levels for clients.
Instituted a database for customer information, boosting record accuracy.
Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
Education
Associates of Arts
Seminole State College | Sanford | 07.2024
Diploma
University High School | Orange City | 05.2016
Bachelor of Science
University of Central Florida | Orlando, FL | 12.2026