Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Villegas

Sacramento,CA

Summary

Well-qualified Scheduling Coordinator promoting more than 15 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

11
11
years of professional experience

Work History

Office Scheduling Coordinator

U.S. Certified Signers
05.2023 - 08.2023
  • Schedule, maintain contact with scheduled notary to meet with clients to sign different types of documents that would need to be notarized.
  • Build a trusting relationship with clients that reach out on a daily basis to their needs of notaries available in their area.
  • Review signed documents and approve them, before being sent to the escrow team.
  • Open/Close office and get it ready for next shit.

Customer Service Representative

Maximus
08.2022 - 11.2022
  • Enrolled beneficiaries that had medi-cal (medicaid) into a managed care health plan and dental plans.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences
  • Provided information to better assist any questions the beneficiaries had regarding plans available in their county throughout the state of California.

Intake Specialist/ WX Project Coordinator

Community Resource Project
12.2017 - 08.2022
  • Completed intake assessment forms and filed clients' charts.
  • Explain program regulation, rules and procedures to participants.
  • Worked with Assessors and maintained their schedule to go to dwellings and approve if they will be able to call work for the home updates.
  • Assist and take-on projects for different contracts.
  • Schedule working crews to go out to dwellings and update homes.
  • Pull permits for (windows, sliding doors, water heaters, hvac, and furnaces.)
  • Once work is complete I would schedule out a company inspector as well as a city/county inspector to make sure the work is complying with state regulations.
  • Maintain order of each file and close out file to send over to our billing dept.

Customer Service Representative

Farm Fresh To You
05.2017 - 08.2017
  • Inbound/outbound calls
  • Activate new customers for the subscription boxes.
  • Process Orders for customers.
  • Update customer information.
  • Process payments
  • Correspond to emails and phone calls
  • Apply proper credit for produce that was not up to par.

Account Representative

Wittman Enterprises
10.2016 - 02.2017
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Follow guidelines and specifics outlined in each client books.
  • Obtained insurance information from patients and processes direct customer complaints to the appropriate department.
  • Call insurance company and third party to obtain billing information and check claim status or eligibility
  • processes medical record request
  • contact patients to obtain information


  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with other departments to address customer needs and service requests.


Office Coordinator

Lobel Financial
03.2016 - 06.2016
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Accept & post payments to each clients account
  • Deliver contracts, provide excellent service to clients
  • Reference checks
  • update files



Assistant Clinic Manager

Massage Envy Spa
01.2013 - 03.2015
  • Oversee and manage the daily operations of running the clinic
  • prepare meeting agendas
  • assist in setting and achieving sales and retail goals daily
  • Manage sales associates and Massage therapist.
  • train, monitor and coach sales associates
  • inventory management
  • schedule front staff and therapist weekly work schedules
  • participate with regional developer with OSR evaluation
  • responsible for human resource of the clinic (interviewing, hiring, training, and evaluating performance.)

Education

High School Diploma -

Keema High School
Sacramento, CA
06.2006

Skills

  • Data Entry
  • Business Administration
  • Documentation skills
  • HR understanding
  • Scheduling
  • Administrative Management
  • Interpersonal Relationships
  • Multitasking and Organization
  • Team Leadership
  • Program Organization
  • Staff Coordination
  • Staff Training
  • Microsoft Office
  • CRM Software
  • Daily timekeeping
  • Customer Service
  • Problem-Solving
  • Timesheet Management
  • Applicant Interviews
  • Staff Management
  • Schedule Coordination
  • Time management skills
  • Facilities Maintenance
  • Inventory Management
  • Mail handling
  • Office Administration
  • Phone and Email Etiquette
  • Project Management
  • Appointment Scheduling
  • Information Protection
  • Office Management
  • Insurance Verification
  • Accounts Payable and Receivable
  • Project Scheduling
  • Goal Setting
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Decision-Making
  • Attention to Detail
  • Calendar Management
  • Clerical Staff Oversight
  • Customer relations understanding
  • Verbal and written communication
  • Telephone Etiquette
  • Administrative duties
  • Experience performing clerical duties

Timeline

Office Scheduling Coordinator

U.S. Certified Signers
05.2023 - 08.2023

Customer Service Representative

Maximus
08.2022 - 11.2022

Intake Specialist/ WX Project Coordinator

Community Resource Project
12.2017 - 08.2022

Customer Service Representative

Farm Fresh To You
05.2017 - 08.2017

Account Representative

Wittman Enterprises
10.2016 - 02.2017

Office Coordinator

Lobel Financial
03.2016 - 06.2016

Assistant Clinic Manager

Massage Envy Spa
01.2013 - 03.2015

High School Diploma -

Keema High School

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Ciara Villegas