Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Ward

Circle Pines,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Assistant Community Manager

Dominium Management Services
Lexington , MN
08.2020 - Current
  • Provided administrative support to the Community Manager as needed.
  • Processed applications from prospective tenants or homeowners in a timely manner.
  • Maintained accurate financial records related to organizational expenditures.
  • Compiled reports on program outcomes and progress towards meeting objectives.
  • Updated resident accounts with latest personal information and recent payments.
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
  • Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
  • Facilitated and maintained compliance with federal housing re-certification regulations.

Executive Office Speclist

Wells Fargo
Shoreview, MN
01.2018 - 06.2020
  • Maintained confidentiality regarding all aspects of client interactions and sensitive documents related to the organization's activities.
  • Investigated complaints related to the violation of standards or regulations.
  • Drafted reports outlining findings from compliance audits and investigations.
  • Developed strategies to respond quickly and accurately to customer inquiries while maintaining a high level of customer satisfaction.
  • Conducted research into product and service related inquiries prior to providing solutions.
  • Resolved conflicts between customers and vendors through mediation techniques such as negotiation or arbitration.
  • Maintained accurate records of all escalated cases in the CRM system for future reference and reporting purposes.
  • Participated in quality assurance reviews of products and services at different stages of development.
  • Communicated effectively with customers via telephone or email regarding their complaint resolution status updates.

Phone Banker 2

Wells Fargo
Shoreview, MN
01.2015 - 01.2018
  • Performed additional duties as assigned by supervisor or manager.
  • Identified customer needs and referred them to appropriate departments or resources for further assistance.
  • Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
  • Trained new employees on best practices for providing excellent customer service over the phone.
  • Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
  • Assisted customers with account transfers, balance inquiries, and other banking transactions.
  • Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
  • Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
  • Answered incoming calls from customers, providing customer service and resolving customer inquiries.
  • Developed strong relationships with clients by responding to their questions and concerns in a timely manner.
  • Provided technical support when needed regarding online banking services or mobile applications.
  • Followed up with customers after their calls had been completed in order to ensure satisfaction levels remained high.
  • Verified customer identity according to bank policy prior to processing any transaction requests.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.

Education

High School Diploma -

William Rainey Harper College
Palatine, IL
06-2013

Some College (No Degree) - Business Administration

Kendall College
Chicago, IL

Skills

  • Yardi software proficiency
  • Meticulous and detail-oriented
  • Expertise in [Software]
  • Document Control
  • Property Management
  • Payment Processing
  • Customer Support
  • Customer Service
  • Data Entry
  • Complaint resolution
  • Quality Assurance
  • Call Control
  • Training experience
  • Escalation management
  • Microsoft Office
  • Regulatory Compliance

Timeline

Assistant Community Manager

Dominium Management Services
08.2020 - Current

Executive Office Speclist

Wells Fargo
01.2018 - 06.2020

Phone Banker 2

Wells Fargo
01.2015 - 01.2018

High School Diploma -

William Rainey Harper College

Some College (No Degree) - Business Administration

Kendall College

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Ciara Ward