Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Ciara Whimper

Patient Services Coordinator II
Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with consumers.Skilled in fostering positive patient experiences while maintaining compliance. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

4
4
years of post-secondary education
11
11
years of professional experience

Work History

Patient Services Coordinator II

Emory Healthcare
Atlanta, GA
11.2018 - Current
  • Greets, assists, and registers new patients.
  • Verifies accuracy of patient demographics and insurance information.
  • Analyzes daily listing of past pending appointments, missing referrals, missing charges, and missing notes.
  • Assists management with analyzing the daily operation flow, which increases our patient satisfactory scores.
  • Schedules MRI’s, X-rays, Arthrograms, and CT scans.
  • Performs various administrative support duties by filing, faxing and making copies as needed.
  • Trains new hires and assists other locations as needed.
  • Telephones and interviews patients and family members to obtain pre-registration information and confirm appointments.
  • Provides patient with after-visit summary and schedules next appointment to maintain continuous care and facilitate treatment plan.

Medical Secretary

Emory Healthcare
John's Creek, GA
12.2017 - 11.2018
  • Under minimal supervision, answered department telephones, screened calls and took messages or referred caller to appropriate staff member.
  • Greeted visitors in a courteous manner.
  • Scheduled office appointments, surgeries, and radiology scans.
  • Prepared and mailed outgoing correspondence and information.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.

Patient Access Associate

Emory Healthcare
Atlanta, GA
11.2016 - 12.2017
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Performed general patient account management duties and transferred calls accordingly.
  • Monitored and responded to work queues.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Promoted to within department to Patient Access Specialist within 6 months.

Medical Records Clerk

Georgia Regional Hospital
Decatur, GA
08.2016 - 11.2016
  • Maintained patient files and statistics.
  • Initiated records for new patients and created computer indexes.
  • Maintained and audited filing sequence.
  • Responded to requests for medical records.
  • Processed medical records requests from outside providers according to facility, state and federal laws.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.

Member Service Supervisor

Sam's Club
Tallahassee, FL
01.2016 - 08.2016
  • Supervised all front end associates.
  • Took disciplinary action if necessary.
  • Monitored cashiers’ productivity.
  • Learned multiple areas on the front end and assisted in them when necessary.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.

Accounting Associate

Sam's Club
Tallahassee, FL
03.2013 - 08.2016
  • Counted all cash received in store then made and sent large deposits to the bank.
  • Handled member concerns over transactions.
  • Maintained high level of confidentiality.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Supervised on retail floor when necessary.

Member Service Associate

Sam's Club
Tallahassee, FL
01.2013 - 03.2013
  • Maintained a productivity quota each month by selling memberships and credit applications to members.
  • Returned and exchanged products for members.
  • Deescalated and solved member complaints.
  • Handled large cash transactions.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Kept confidential member information secure.

Cashier

Sam's Club
Tallahassee, FL
05.2012 - 01.2013
  • Checked customers out fast, friendly and efficiently.
  • Lifted and transported items over 50 pounds.
  • Sold memberships and credit applications to customers. Met and often exceeded sales quota required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.

OPS Worker

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2011 - 05.2012
  • Answered questions for students coming into Lee Hall.
  • Answered the phones, made copies of important paper work, balanced schedules of full time workers.
  • Used Microsoft Office programs frequently.
  • Also helped plan and set up the 2011 Summit Conference held at FAMU Volunteer Services.

Education

Bachelor of Science - Health Science, Occupation and Wellness

Florida Agricultural And Mechanical University
08.2011 - 08.2015

Skills

    Microsoft Office

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Volunteer Work

  • Habitat for Humanity, 2011 – painted local houses and park.
  • Hosea Feed the Hungry – fed local residents Thanksgiving meals.

Timeline

Patient Services Coordinator II

Emory Healthcare
11.2018 - Current

Medical Secretary

Emory Healthcare
12.2017 - 11.2018

Patient Access Associate

Emory Healthcare
11.2016 - 12.2017

Medical Records Clerk

Georgia Regional Hospital
08.2016 - 11.2016

Member Service Supervisor

Sam's Club
01.2016 - 08.2016

Accounting Associate

Sam's Club
03.2013 - 08.2016

Member Service Associate

Sam's Club
01.2013 - 03.2013

Cashier

Sam's Club
05.2012 - 01.2013

Bachelor of Science - Health Science, Occupation and Wellness

Florida Agricultural And Mechanical University
08.2011 - 08.2015

OPS Worker

Florida Agricultural And Mechanical University
08.2011 - 05.2012

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Ciara WhimperPatient Services Coordinator II