Ciara Whitfield
Baltimore,MD
Summary
Proven Ophthalmic Technician with a track record of enhancing patient satisfaction at Wilmer Eye Institute/Uveitis through exceptional organizational skills and professionalism. Demonstrated adaptability by mastering various diagnostic tests and improving patient flow. Excelled in a fast-paced environment, ensuring meticulous attention to detail and reliability in patient care and data accuracy. Skilled in Microsoft Office and effective communication, significantly contributing to streamlined operations and patient service excellence.
Overview
3
3
years of professional experience
Work History
Ophthalmic Technician
Wilmer Eye Institute/ Uveitis
08.2022 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Refill patient's medications in in-baskets messages
- pend medications in covermymeds Prior Authorization
Call Center Team Leader
Maryland Center for Oral Surgery & Dental Implants
11.2021 - 06.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD05.2008
Skills
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Microsoft Office
- Good Work Ethic
- Reliable
Timeline
Ophthalmic Technician
Wilmer Eye Institute/ Uveitis
08.2022 - Current
Call Center Team Leader
Maryland Center for Oral Surgery & Dental Implants
11.2021 - 06.2022
High School Diploma -
Paul Laurence Dunbar High School
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