Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Williams

Corona,CA

Summary

Proven customer service expert from Arlington Animal Hospital, adept in problem-solving and active listening, enhanced customer loyalty through empathetic support and efficient dispute resolution. Excelled in high-pressure environments, demonstrating critical thinking and data entry skills, leading to higher retention rates and positive client feedback. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Arlington Animal Hospital
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Drive-Thru Cashier

Del Taco
07.2020 - 07.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

Bachelor of Science - Animal Science

California State Polytechnic University, Pomona
Pomona, CA
05.2024

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Money handling abilities

    Microsoft Excel

    Payment Processing

    Scheduling

    Follow-up skills

    Paperwork Processing

    Appointment Scheduling

Timeline

Customer Service Representative

Arlington Animal Hospital
07.2021 - Current

Drive-Thru Cashier

Del Taco
07.2020 - 07.2021

Bachelor of Science - Animal Science

California State Polytechnic University, Pomona

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Ciara Williams