Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Yancy

Columbus

Summary

Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Bar Manager\ AGM

Evie's Tavern & Grill
09.2023 - 02.2025
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Bartender

Evie's Tavern & Grill
06.2022 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Owner

DC Nooks & Crannies Cleaning Co.
03.2017 - 05.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Interacted well with customers to build connections and nurture relationships.

Education

Westerville Central High School
Westerville, OH

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Bar management
  • Staff scheduling
  • Conflict resolution
  • Strong multitasking
  • Cash register operation
  • Alcohol awareness
  • Point of sale systems
  • FOH operations oversight
  • Menu development

Timeline

Bar Manager\ AGM

Evie's Tavern & Grill
09.2023 - 02.2025

Bartender

Evie's Tavern & Grill
06.2022 - 09.2023

Owner

DC Nooks & Crannies Cleaning Co.
03.2017 - 05.2022

Westerville Central High School

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Ciara Yancy