Ciara Yon
Belleville ,IL
Summary
Driven & dependable Supervisor of Operations with a proven track record at Kraft Heinz, enhancing operational efficiency and customer satisfaction. Adept at handling a large list of demands, and priorities, while remaining in line of achieving long term goals. Excelled in team development and performance monitoring, achieving significant improvements in staff productivity. Skilled in fostering professional relationships and implementing effective organizational management strategies.
Overview
8
8
years of professional experience
Work History
Production Supervisor
Baily International
08.2024 - Current
- Oversaw daily operations to ensure efficiency and compliance with safety standards.
- Developed and implemented process improvements to enhance workflow productivity.
- Mentored team members, fostering skill development and operational excellence.
- Coordinated cross-departmental efforts to streamline communication and resource allocation.
- Conducted performance evaluations for staff, providing constructive feedback to promote individual improvement.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity.
Server
360 Rooftop
06.2024 - 09.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Managed multiple tables efficiently, maintaining a focus on guest satisfaction.
- Trained new servers on menu items, service standards, and operational procedures.
Supervisor of Operations
Kraft Heinz
05.2022 - 06.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Team Leader
Tyson Foods
05.2019 - 05.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager
Jimmy John’s
08.2018 - 05.2019
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Texas Roadhouse
08.2017 - 05.2018
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate Of Applied Science -
Lincoln College
Granite City High School
05.2017
Skills
- Operations management
- Performance monitoring
- Customer retention
- Workflow optimization
- Staff Training
- Employee Motivation
- Production management
- Training and mentoring
- Staff management
- Process improvement
- Standard operating procedures
Timeline
Production Supervisor
Baily International
08.2024 - Current
Server
360 Rooftop
06.2024 - 09.2025
Supervisor of Operations
Kraft Heinz
05.2022 - 06.2024
Team Leader
Tyson Foods
05.2019 - 05.2022
Manager
Jimmy John’s
08.2018 - 05.2019
Server
Texas Roadhouse
08.2017 - 05.2018
Granite City High School
Associate Of Applied Science -
Lincoln College
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