CIARA KATHRINA TUPAS
Long Beach,CA
Summary
Organized professional with expertise in managing multiple tasks in dynamic settings, ensuring effective prioritization to meet objectives. Skilled Access Representative with experience in patient registration and scheduling, demonstrating strong communication abilities. Proven success in fostering positive relationships with patients, healthcare professionals, and insurance providers while delivering exceptional customer service. Achievements include streamlining administrative processes, enhancing patient satisfaction, and ensuring precise data entry in compliance with HIPAA regulations.
Overview
16
16
years of professional experience
Work History
Senior Access Representative
UNIVERSITY OF CALIFORNIA IRVINE HEALTH
Orange, CA
11.2020 - Current
- Scheduled appointments for new and returning patients based on provider availability.
- Maintained in-depth knowledge of providers' schedules and facility locations.
- Applied HIPAA regulations while managing patient information securely.
- Assisted in implementing new technologies to enhance patient access services.
- Verified demographics and insurance information to register patients in computer system.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Call Center Representative
Providence Saint Joseph Medical Center
Brea, CA
02.2018 - 11.2020
- Managed incoming calls, ensuring efficient and professional responses to all inquiries.
- Assisted patients and pharmacy personnel with medication renewal requests and inquiries.
- Scheduled and verified appointments for new and recurring patients based on provider availability.
- Maintained up-to-date knowledge of provider schedules, facility locations, and personnel.
- Collaborated with team members to resolve questions and concerns through messaging system.
- Contributed to development of Provider Matrix, streamlining scheduling preferences across locations.
- Achieved over 95% average on all quality assurance scores in monthly coaching surveys.
Customer Service Representative
Word & Brown Companies
Orange, CA
11.2017 - 02.2018
- Resolved inquiries from clients and brokers regarding California Choice plan administration and procedures.
- Educated stakeholders on administrative processes, new hires, billing rates, and supplies.
- Assisted employers and brokers with open enrollment procedures and applications.
- Documented calls accurately in call tracking system to ensure efficient follow-up.
- Maintained a high level of professionalism when dealing with difficult customers.
Medical Office Assistant
Dr. Richard M. Butlig, M.D. Inc.
Carson, CA
11.2016 - 09.2017
- Managed multi-line phone systems, directing inquiries and messages to appropriate parties.
- Checked in patients, obtaining insurance information and necessary data.
- Scheduled and confirmed patient appointments and consultations.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Scheduled and verified appointments for new and recurring patients based on provider availability.
- Maintained patient accounts by recording and updating personal and financial information in EHR.
- Ensured protection of patient confidentiality in compliance with HIPAA regulations.
- Prepared patient charts prior to each appointment.
Quick Service Restaurant Cashier Lead & Trainer
Disneyland Resort
Anaheim, CA
02.2013 - 11.2016
- Directed and delegated roles to cast members, ensuring operational efficiency at location.
- Oversaw training programs for new hires and cross-trained existing staff.
- Efficiently resolved complaints from staff and customers to maintain satisfaction.
- Executed opening and closing procedures, including cash handling and safe balancing.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Checked expiration dates on food products before stocking shelves or selling them to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Medical Records Clerk
Frontline Medical Associate
Long Beach, CA
09.2009 - 11.2010
- Generated worker's compensation medical reports for distribution to insurance companies and attorneys.
- Created superbill packets for submission to billing department.
- Assisted with administrative tasks, including data entry and file organization.
- Executed proper store opening and closing procedures.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZSkills
- Microsoft Office proficiency
- Electronic health records expertise
- Epic systems knowledge
- Interpersonal communication
- Problem identification and analysis
- Problem resolution
- Adaptability and quick learning
- Effective under pressure
Timeline
Senior Access Representative
UNIVERSITY OF CALIFORNIA IRVINE HEALTH
11.2020 - Current
Call Center Representative
Providence Saint Joseph Medical Center
02.2018 - 11.2020
Customer Service Representative
Word & Brown Companies
11.2017 - 02.2018
Medical Office Assistant
Dr. Richard M. Butlig, M.D. Inc.
11.2016 - 09.2017
Quick Service Restaurant Cashier Lead & Trainer
Disneyland Resort
02.2013 - 11.2016
Medical Records Clerk
Frontline Medical Associate
09.2009 - 11.2010
Bachelor of Arts - Psychology
Arizona State University
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