Summary

Overview

Work History

Education

Skills

Timeline

CIARA KATHRINA TUPAS

Long Beach,CA

Summary

Experienced healthcare access professional with over 5 years of expertise in patient services and clinical administration. Skilled in EHR management, insurance verification, and workflow optimization. Known for strong leadership and cross-functional communication, consistently enhancing patient care and operational efficiency. Adept in Epic Systems, with a proven ability to implement innovative solutions and foster collaborative, patient-centered environments.

Overview

years of professional experience

Work History

Senior Access Representative

University of California Irvine Health – Chao Family Comprehensive Cancer Center

11.2020 - Current

Schedule and coordinate patient appointments, verify insurance eligibility, and maintain accurate records in compliance with HIPAA regulations.
Deliver exceptional customer service by managing high call volumes, resolving patient inquiries, and providing clear guidance on next steps.
Collaborate with clinical staff through internal messaging systems to address patient concerns and assist with medication renewal requests.
Designated as Epic Systems Super User, delivering ongoing EHR support, facilitating peer training, and serving as liaison between frontline staff and IT during system updates and optimization initiatives.

Patient Access Representative

Providence Saint Joseph Medical Center

02.2018 - 11.2020

Registered patients by accurately collecting and verifying financial, insurance, and demographic information, ensuring smooth admissions and billing processes.
Delivered exceptional customer service by managing patient scheduling and assisting healthcare providers with registration inquiries.
Responded promptly to a high volume of incoming calls from patients, physicians, and other healthcare professionals, ensuring timely communication and issue resolution.
Supported the development of the Provider Matrix, streamlining provider scheduling preferences and improving consistency across all St. Joseph Heritage locations.

Customer Service Representative (Temp)

Word & Brown Companies (California Choice Call Center)

11.2017 - 02.2018

Answered inquiries from clients, brokers, and agents regarding plan administration.
Guided open enrollment processes and application procedures.
Resolved customer issues with empathy and professionalism.
Documented calls and ensured data accuracy in the tracking system.

Medical Office Assistant

Dr. Richard M. Butlig, M.D. Inc.

11.2016 - 09.2017

Checked in patients, collected insurance information, and updated personal and financial data in the EHR system.
Scheduled, confirmed, and coordinated patient appointments, ensuring efficient patient flow and timely communication with physicians.
Maintained patient confidentiality and compliance with HIPAA guidelines while processing medical forms and release of information requests.
Provided professional customer service, answering calls, assisting patients, and ensuring accurate documentation in patient records.

Quick Service Restaurant Lead/Trainer/Cashier

Disneyland Resort (California Adventure Starbucks)

02.2013 - 11.2016

Directed and delegated roles to cast members, ensuring smooth operations and efficiency at the location.
Oversaw training programs for new hires and provided cross-training for existing staff.
Resolved staff and customer complaints efficiently, maintaining high satisfaction levels.
Managed opening and closing procedures, including cash handling and safe balancing, to ensure financial accuracy.

Records Clerk

Frontline Medical Associate

09.2009 - 11.2010

Generated worker's compensation medical reports for distribution to insurance companies and attorneys.
Processed requests for patient health information from physicians, hospitals, insurance companies, government agencies, and attorneys, ensuring timely and accurate delivery.
Created superbill packets for submission to the billing department, ensuring accurate documentation.
Assisted with administrative tasks, including data entry, file organization, and document imaging, while maintaining confidentiality of protected health information.