Art (drawing)
Ciara (Max) Downward
Student
Medford,OR
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Scare Actor with eight seasons providing heart-stopping entertainment experiences for audiences in outdoor and indoor set venues. Background playing multiple roles in various functions involving close guest interaction in immersive situations. Excellent makeup and costume skills.
- Versatile Actor with background in theater. Multi-talented self starter and team player. Flexible with meeting new challenges and tackling changing priorities in creative environments.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Crunch Time! Wreck Rooms/Escape Rooms
Medford, OR
2020.07 - 2021.08
- Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Actor/Haunted House Scare Actor
Randall Theatre/Eventwerks
Medford, OR
2014.10 - Current
- Improvised character presentation and conversations with guests to provide immersive experience.
- Researched character types and delivered appropriate voice, gesture and physical presentation.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Accustomed to attaching and using prosthetics and body props to enhance performance.
- Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
- Applied special makeup to complement costume design for role in haunted woods entertainment event.
- Worked in multiple weather conditions and with various special effects including fog, strobes and loud sounds.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Acted in 15 productions.
Education
No Degree - General Education
South Medford High School
Medford, OR 2019.08 - Current
Skills
Accepts direction and coaching graciously
Exceptional communicator
Acting
Time management
Exceptional interpersonal skills
Operations management
Retail store support
Stocking and replenishing
Retail materials management
Creative problem solving
Stock management
Good listening skills
Interests
Creative story-telling
Timeline
Customer Service Representative
Crunch Time! Wreck Rooms/Escape Rooms
2020.07 - 2021.08
No Degree - General Education
South Medford High School
2019.08 - Current
Actor/Haunted House Scare Actor
Randall Theatre/Eventwerks
2014.10 - Current