Ciarra Evans
Fredericksburg,VA
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
7
7
years of professional experience
Work History
Plant Merchandiser
Plant Partners
04.2022 - 07.2022
- Insured the live plant products were organized in attractive and easily accessible displays.
- Developed strategic purchasing programs to facilitate better access to needed supplies.
- Cultivated interpersonal skills by building positive relationships with others.
- Calculated estimated value and grades of crops, skillfully identifying mitigating concerns such as infestations and disease.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Service Representative Tax Technician
Concentrix
07.2020 - 04.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of law, policy, product, and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed filing of federal, state, and local taxes within established time frames for businesses with a staff headcount of 500.
- Remained educated in all current tax laws for both the US and foreign countries.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Maintained quality assurance and customer satisfaction objectives.
Merchandiser/ Retail Sales Associate
Kohl's
10.2019 - 03.2020
- Maintained a clean sales floor and straightened and faced merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Front End Cashier
Wegmans
05.2015 - 04.2019
- Used POS system to enter orders, process payments, and issue receipts.
- Handled customer complaints and concerns and escalated them to the direct supervisor for a quick resolution.
- Learned duties for various positions and provided backup at key times.
- Mentored new team members on sales software system operation.
- Approached every question or concern with a calm and level-headed approach.
- Worked with floor team and managers to meet a wide range of customer needs.
Education
N/C - Biological And Physical Sciences
Fayetteville State University
Fayetteville, NCHigh School Diploma -
Brooke Point High School
Stafford, VA06.2017
Skills
- Customer Relations
- Staff Training
- Active Listening
- Driving Revenue
- Plant Care
- Creative Development
- Commercial Planning
- Gardening Knowledge
- Merchandising Strategies
- Process Optimization
- Conflict Resolution
- Reading Comprehension
Timeline
Plant Merchandiser
Plant Partners
04.2022 - 07.2022
Customer Service Representative Tax Technician
Concentrix
07.2020 - 04.2022
Merchandiser/ Retail Sales Associate
Kohl's
10.2019 - 03.2020
Front End Cashier
Wegmans
05.2015 - 04.2019
N/C - Biological And Physical Sciences
Fayetteville State University
High School Diploma -
Brooke Point High School
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