Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciarra Burns

Scottsdale,AZ

Summary

Motivated and exuberant professional with a background in childcare, hospitality, customer service, sales and safety. Possesses exceptional interpersonal relationship and listening skills, combined with a deep passion for helping others. Detail-oriented and quality-driven team player who strives to complete all assigned duties effectively and efficiently in a fast paced environment. Experienced in maintaining privacy of confidential and sensitive information.

Overview

8
8
years of professional experience

Work History

Medical Billing Associate

GTI Laboratories
06.2021 - Current
  • Submit electronic and paper claims / appeals to insurance companies including Medicare and Medicaid to collect medical payments
  • Precisely evaluate and verify benefits and eligibility for patients
  • Prepare billing statements for patients / verify correct diagnostic coding
  • File and update patient medical records and testing
  • Track pending authorizations to dissolve discrepancies / avoid revenue loss
  • Devise new methods to make workflows more efficient and bring suggestions to the attention of immediate supervisors
  • Maintain patient confidentiality

Flight Attendant

Southwest Airlines
06.2019 - 06.2021
  • Offering impeccable customer-service skills, a friendly, charming, and warm personality, while keeping a can-do attitude at all times
  • Performed all duties as directed by companies policies and procedures to ensure maximum customer safety and comfort
  • Fulfilled directives from lead flight attendant
  • Explained and demonstrated use of safety equipment and procedures
  • Monitored cabin for hazards throughout flights, resolved safety noncompliance issues, and deescalated 100% of passenger conflicts brought to the attention of flight attendant
  • Maintained companies standards and regulations for attendance, personal grooming, and appearance while in uniform or on company property
  • Operated mechanical and safety equipment in adherence to FAA and company regulations
  • Prepared aircraft for passengers, assisted with carry-ons and served snacks / beverages
  • Provided additional support to unaccompanied minors, elderly, and handicapped clearly communicating resources and information

Host

Sanctuary Resort
03.2017 - 06.2019
  • Planned and executed guest parties by organizing spaces and special requests in advance
  • Maintained tact and diplomacy in a friendly and fast paced environment
  • Adapt to constantly changing situations and personalities of guests
  • Create memorable lasting experiences for each individualized guest

Front Desk Wellness Advisor

Massage Envy
01.2015 - 03.2017
  • Observed customers while listening closely to ascertain best individualized program and made recommendations accordingly
  • Hit weekly sales goal provided by management
  • Resolved customer complaints and facilitated conflict with resolutions
  • Executed all daily opening and closing procedures
  • Contacted clients who needed updated form of payment on file

Child Care Provider

Rainbow Montessori
06.2014 - 12.2014
  • Overlooked a handful of children between ages 2-8
  • Prepared snacks, incorporated music and art activities to encourage creativity and expression
  • Disciplined as necessary while recommending other measures to correct behavior
  • Cautiously identified warning signs of emotional or developmental problems in children

Education

High School Diploma -

Horizon
Scottsdale, AZ
2016

Skills

  • Quick to Adapt in Changing Environments
  • Organized and Time Management
  • Clear and Direct Communication
  • Meticulous Attention to Detail
  • Problem Solver
  • Leadership
  • Billing Systems and Software
  • Safety and awareness
  • Emergency Care
  • Personable
  • Reliable
  • Driven

Timeline

Medical Billing Associate

GTI Laboratories
06.2021 - Current

Flight Attendant

Southwest Airlines
06.2019 - 06.2021

Host

Sanctuary Resort
03.2017 - 06.2019

Front Desk Wellness Advisor

Massage Envy
01.2015 - 03.2017

Child Care Provider

Rainbow Montessori
06.2014 - 12.2014

High School Diploma -

Horizon