Ciarra Burns
Scottsdale,AZ
Summary
Motivated and exuberant professional with a background in childcare, hospitality, customer service, sales and safety. Possesses exceptional interpersonal relationship and listening skills, combined with a deep passion for helping others. Detail-oriented and quality-driven team player who strives to complete all assigned duties effectively and efficiently in a fast paced environment. Experienced in maintaining privacy of confidential and sensitive information.
Overview
8
8
years of professional experience
Work History
Medical Billing Associate
GTI Laboratories
06.2021 - Current
- Submit electronic and paper claims / appeals to insurance companies including Medicare and Medicaid to collect medical payments
- Precisely evaluate and verify benefits and eligibility for patients
- Prepare billing statements for patients / verify correct diagnostic coding
- File and update patient medical records and testing
- Track pending authorizations to dissolve discrepancies / avoid revenue loss
- Devise new methods to make workflows more efficient and bring suggestions to the attention of immediate supervisors
- Maintain patient confidentiality
Flight Attendant
Southwest Airlines
06.2019 - 06.2021
- Offering impeccable customer-service skills, a friendly, charming, and warm personality, while keeping a can-do attitude at all times
- Performed all duties as directed by companies policies and procedures to ensure maximum customer safety and comfort
- Fulfilled directives from lead flight attendant
- Explained and demonstrated use of safety equipment and procedures
- Monitored cabin for hazards throughout flights, resolved safety noncompliance issues, and deescalated 100% of passenger conflicts brought to the attention of flight attendant
- Maintained companies standards and regulations for attendance, personal grooming, and appearance while in uniform or on company property
- Operated mechanical and safety equipment in adherence to FAA and company regulations
- Prepared aircraft for passengers, assisted with carry-ons and served snacks / beverages
- Provided additional support to unaccompanied minors, elderly, and handicapped clearly communicating resources and information
Host
Sanctuary Resort
03.2017 - 06.2019
- Planned and executed guest parties by organizing spaces and special requests in advance
- Maintained tact and diplomacy in a friendly and fast paced environment
- Adapt to constantly changing situations and personalities of guests
- Create memorable lasting experiences for each individualized guest
Front Desk Wellness Advisor
Massage Envy
01.2015 - 03.2017
- Observed customers while listening closely to ascertain best individualized program and made recommendations accordingly
- Hit weekly sales goal provided by management
- Resolved customer complaints and facilitated conflict with resolutions
- Executed all daily opening and closing procedures
- Contacted clients who needed updated form of payment on file
Child Care Provider
Rainbow Montessori
06.2014 - 12.2014
- Overlooked a handful of children between ages 2-8
- Prepared snacks, incorporated music and art activities to encourage creativity and expression
- Disciplined as necessary while recommending other measures to correct behavior
- Cautiously identified warning signs of emotional or developmental problems in children
Education
High School Diploma -
Horizon
Scottsdale, AZ2016
Skills
- Quick to Adapt in Changing Environments
- Organized and Time Management
- Clear and Direct Communication
- Meticulous Attention to Detail
- Problem Solver
- Leadership
- Billing Systems and Software
- Safety and awareness
- Emergency Care
- Personable
- Reliable
- Driven
Timeline
Medical Billing Associate
GTI Laboratories
06.2021 - Current
Flight Attendant
Southwest Airlines
06.2019 - 06.2021
Host
Sanctuary Resort
03.2017 - 06.2019
Front Desk Wellness Advisor
Massage Envy
01.2015 - 03.2017
Child Care Provider
Rainbow Montessori
06.2014 - 12.2014
High School Diploma -
Horizon