Ciarra Craig
Astoria
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Activity Specialist
YMCA
01.2023 - Current
- Ensure the health, safety and well-being of participants in the program by providing appropriate supervision at all times.
- Plan and implement meaningful activities and special events that are age-appropriate, exciting, challenging, and values based in the area of Arts.
- Teach participants the fundamentals of Arts, including activities that build their level of skill and confidence.
- Create and maintain a strength-based, youth-focused atmosphere that is consistent and sensitive to the needs of participants with learning, emotional, or behavioral differences.
- Enhanced participant engagement by incorporating creative activities and age-appropriate games into daily programming.
- Collaborated with team members to develop diverse and inclusive programs, resulting in increased attendance and satisfaction.
Sales Associate
Hennes and Mauritz
08.2019 - 05.2021
- Promoted customers and employees by promptly wiping up spills and safely disposing of biological materials
- Attended to every customer with undivided attention and knowledgeable support
- Learned roles of the other departments, including team manager and store manager, to provide coverage and keep store operating smoothly with optimal support.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier/Customer Service
Burger King
08.2018 - 01.2019
- Protected customers by promptly wiping up spills and safely disposing of biological materials
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice
- Managed cash drawer thought shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier/Customer Service
North Shore Farms
10.2018 - 12.2018
- Maximized customer satisfaction by assisting customers with completing purchases
- Locating items and signing up for rewards programs
- Reducing errors by reconciling cash drawer before and after each shift
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Salesperson
Aramark
07.2018 - 08.2018
- Gathered information from clients to create solutions that achieved business needs and desires.
- Provided every customer with professional and polite support for sales and service needs.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
Education
Bachelor's degree - Criminal Justice
CUNY John Jay College of Criminal Justice
Manhattan, NY05.2023
Associate's degree - Criminal Justice
CUNY Queensborough Community College
Bayside, NY12.2020
High school diploma -
Bayside High School
Bayside, NY06.2018
Skills
- Sales Support
- Individual / Group Counseling
- Communication skills
- Customer service
- Child Development
- Activity Planning Experience
Certification
- CPR Certification
- Driver's License
Timeline
Activity Specialist
YMCA
01.2023 - Current
Sales Associate
Hennes and Mauritz
08.2019 - 05.2021
Cashier/Customer Service
North Shore Farms
10.2018 - 12.2018
Cashier/Customer Service
Burger King
08.2018 - 01.2019
Salesperson
Aramark
07.2018 - 08.2018
Bachelor's degree - Criminal Justice
CUNY John Jay College of Criminal Justice
Associate's degree - Criminal Justice
CUNY Queensborough Community College
High school diploma -
Bayside High School
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