Ciarra Germany
Indianapolis,IN
Summary
Experienced with coordinating and optimizing schedules for various projects. Uses advanced planning techniques and problem-solving skills to ensure smooth operations. Knowledge of team leadership and communication fosters productive and cohesive work environment.
Efficient Scheduling Coordinator with in-depth knowledge of medical terminology, procedures and insurance plans. Friendly and accommodating professional with 20+ years of experience scheduling patients using different softwares. Skillful in accurately collecting and recording patient information.
Overview
9
9
years of professional experience
Work History
Scheduling Manager
Homecare Connections
11.2024 - Current
- Developed and implemented scheduling processes to enhance operational efficiency.
- Coordinated with cross-functional teams to align staffing needs with project requirements.
- Utilized advanced scheduling software to optimize resource allocation and minimize downtime.
- Led team meetings to assess workload distribution and adjust schedules accordingly.
- Ensured compliance with labor regulations while maintaining efficient workforce utilization.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Served as central point of contact for all outside vendors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Completed bi-weekly payroll for 50+ employees.
Program Manager/Community Outreach Coordinator
Impact4life Transitional Housing Program
01.2020 - Current
- Manage program budget and timeline to ensure projects stay on track and are within allocated resources.
- Develope project plans, identify risks, set objectives and monitor progress towards completion.
- Coordinate client intakes and handle daily operations.
- Conduct regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Establish and maintain relationships with housing authorities and local organizations to ensure housing stability for program participants
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
Revenue Cycle Services Agent
IU Health University Hospital
09.2023 - 10.2024
- Managed patient communications to ensure timely and accurate information dissemination.
- Coordinated scheduling for appointments, optimizing staff resources and patient flow.
- Led initiatives to streamline workflows, resulting in reduced wait times for patients.
- Developed training materials that improved onboarding processes for new staff members.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Insurance Adjuster
GEICO
02.2022 - 09.2023
- Investigated insurance claims to determine coverage and liability.
- Maintained organized records of claim activity and related documents.
- Prepared detailed written reports of findings to document investigation results.
- Informed claimants about the claims process and answered questions regarding policies.
- Ensured compliance with state regulations governing insurance industry practices.
- Evaluated claims to determine coverage and liability based on policy terms.
- Conducted thorough investigations, including interviews and site visits, to gather necessary evidence.
- Collaborated with legal teams to facilitate resolution of complex claim disputes.
Revenue Cycle Services Agent
IU Health University Hospital
12.2016 - 02.2022
- Provided customer service to clients via telephone and email correspondence.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Established and nurtured positive customer relationships, ensuring utmost satisfaction with the services rendered.
- Promptly addressed customer inquiries and grievances in a professional and courteous manner.
Education
High School Diploma -
Arlington High School
Indianapolis, IN05-2004
Skills
- Certified Nursing Assistant (CNA) Credentials
- Demonstrated Expertise in Customer Service
- Proficient in Marketing Management
- Exceptional Communication Skills
- Experienced in Call Management
- Expertise in Report Generation
- Proficient in Microsoft Office Suite
- Advanced Computer Proficiency
- Qualified Insurance Adjuster
- Proficient in Health and Medical Coverage
- Non-profit Organization and Management
- Project Management
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Schedule management
- Data analysis skills
- Employee scheduling
- Calendar management
- Meeting planning
- Confidentiality requirements
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Critical thinking
- Customer service and support
- Office administration
- Patient scheduling
- Insurance verification
- Medical terminology
- Payroll processing
- Multitasking
Affiliations
Impact4 Life Non- Profit Organization
KAM Woman Boards
Timeline
Scheduling Manager
Homecare Connections
11.2024 - Current
Revenue Cycle Services Agent
IU Health University Hospital
09.2023 - 10.2024
Insurance Adjuster
GEICO
02.2022 - 09.2023
Program Manager/Community Outreach Coordinator
Impact4life Transitional Housing Program
01.2020 - Current
Revenue Cycle Services Agent
IU Health University Hospital
12.2016 - 02.2022
High School Diploma -
Arlington High School
References
Available upon request