Ciarra M Jones
Roswell,GA
Summary
Generated over $1 million in annual sales through a robust outreach campaign, executing 70+ daily cold calls and emails, complemented by impactful sales presentations and customized product demonstrations.
Overview
20
20
years of professional experience
Work History
Sales Specialist
Dilliards Department Store
Dunwoody, GA
08.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Development Representative/Marketing Coordinator
ReSource Pro
New York, NY
01.2022 - 01.2025
- Designed and executed marketing campaigns targeting manufacturers, realizing a 30% opportunity-to-win ratio.
- Communicated value propositions effectively in sales presentations to directors and executives.
- Identified and nurtured leads through strategic outreach, averaging 80 calls and emails per day.
- Improved lead qualification processes using technology sales techniques, enhancing conversion rates.
- Tracked customer interactions utilizing advanced CRM tools for optimized sales strategies.
- Increased closed deals by applying effective objection-handling techniques during negotiations.
- Maintained seamless data management by collaborating with IT on ERP system integration.
Eyewear Consultant
LensCrafters
Atlanta, GA
01.2017 - 01.2020
- Participated in team meetings to develop strategies for boosting sales and enhancing customer experience.
- Collaborated with optometrists and ophthalmologists to ensure accurate fitting of lenses and frames.
- Delivered exceptional customer service by addressing inquiries and concerns regarding eyewear products.
Customer Service Specialist
Comcast Corporation
Alpharetta, GA
01.2017 - 01.2018
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Performed data entry of customer orders into the company's order management system.
General Manager
Champs Sports
Duluth, GA
01.2006 - 01.2012
- Fostered collaboration among departments by creating engaging team-building activities that enhanced workplace morale.
- Oversaw all facets of daily operations, such as budgeting, staffing, scheduling, and customer service.
- Negotiated with vendors to achieve competitive pricing on essential supplies and materials.
- Executed regular audits of internal controls to uphold financial record integrity.
Education
BACHELORS OF SCIENCE - BUSINESS
University of Phoenix
Tempe, AZ04.2023
SMALL BUSINESS MANAGEMENT AND ENTREPENUERSHIP CERTIFICATION -
10.2022
ASSOCIATES OF ARTS - BUSINESS
University of Phoenix
Tempe, AZ04.2021
Skills
- CRM and sales tools
- Salesforce and HubSpot
- Data management strategies
- Customer experience optimization
- Office software proficiency
- MS Office Suite and WebEx
Timeline
Sales Specialist
Dilliards Department Store
08.2024 - Current
Sales Development Representative/Marketing Coordinator
ReSource Pro
01.2022 - 01.2025
Eyewear Consultant
LensCrafters
01.2017 - 01.2020
Customer Service Specialist
Comcast Corporation
01.2017 - 01.2018
General Manager
Champs Sports
01.2006 - 01.2012
SMALL BUSINESS MANAGEMENT AND ENTREPENUERSHIP CERTIFICATION -
BACHELORS OF SCIENCE - BUSINESS
University of Phoenix
ASSOCIATES OF ARTS - BUSINESS
University of Phoenix