Summary
Overview
Work History
Education
Skills
Timeline
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Ciarra M Jones

Roswell,GA

Summary

Generated over $1 million in annual sales through a robust outreach campaign, executing 70+ daily cold calls and emails, complemented by impactful sales presentations and customized product demonstrations.

Overview

20
20
years of professional experience

Work History

Sales Specialist

Dilliards Department Store
08.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.

Sales Development Representative/Marketing Coordinator

ReSource Pro
01.2022 - 01.2025


  • Designed and executed marketing campaigns targeting manufacturers, realizing a 30% opportunity-to-win ratio.
  • Communicated value propositions effectively in sales presentations to directors and executives.
  • Identified and nurtured leads through strategic outreach, averaging 80 calls and emails per day.
  • Improved lead qualification processes using technology sales techniques, enhancing conversion rates.
  • Tracked customer interactions utilizing advanced CRM tools for optimized sales strategies.
  • Increased closed deals by applying effective objection-handling techniques during negotiations.
  • Maintained seamless data management by collaborating with IT on ERP system integration.

Eyewear Consultant

LensCrafters
01.2017 - 01.2020
  • Participated in team meetings to develop strategies for boosting sales and enhancing customer experience.
  • Collaborated with optometrists and ophthalmologists to ensure accurate fitting of lenses and frames.
  • Delivered exceptional customer service by addressing inquiries and concerns regarding eyewear products.

Customer Service Specialist

Comcast Corporation
01.2017 - 01.2018
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Performed data entry of customer orders into the company's order management system.

General Manager

Champs Sports
01.2006 - 01.2012
  • Fostered collaboration among departments by creating engaging team-building activities that enhanced workplace morale.
  • Oversaw all facets of daily operations, such as budgeting, staffing, scheduling, and customer service.
  • Negotiated with vendors to achieve competitive pricing on essential supplies and materials.
  • Executed regular audits of internal controls to uphold financial record integrity.

Education

BACHELORS OF SCIENCE - BUSINESS

University of Phoenix
Tempe, AZ
04.2023

SMALL BUSINESS MANAGEMENT AND ENTREPENUERSHIP CERTIFICATION -

10.2022

ASSOCIATES OF ARTS - BUSINESS

University of Phoenix
Tempe, AZ
04.2021

Skills

  • CRM and sales tools
  • Salesforce and HubSpot
  • Data management strategies
  • Customer experience optimization
  • Office software proficiency
  • MS Office Suite and WebEx

Timeline

Sales Specialist

Dilliards Department Store
08.2024 - Current

Sales Development Representative/Marketing Coordinator

ReSource Pro
01.2022 - 01.2025

Eyewear Consultant

LensCrafters
01.2017 - 01.2020

Customer Service Specialist

Comcast Corporation
01.2017 - 01.2018

General Manager

Champs Sports
01.2006 - 01.2012

SMALL BUSINESS MANAGEMENT AND ENTREPENUERSHIP CERTIFICATION -

BACHELORS OF SCIENCE - BUSINESS

University of Phoenix

ASSOCIATES OF ARTS - BUSINESS

University of Phoenix

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Ciarra M Jones