CIARRA SMITH
Houston,TX
Summary
Results-oriented Business Professional experienced in operations leadership, hotel sales, and client relationship management. Achieved revenue growth and enhanced customer satisfaction through consultative sales, negotiation, and cross-functional leadership. Focused on developing customer-centered solutions that drive retention and overall business performance.
Overview
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Assistant Project Manager
Paige Ventures
08.2023 - Current
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Reviewed drawings, submittals, and change requests to ensure project accuracy and alignment with specifications.
- Participated in meetings with clients, contractors, vendors, and stakeholders to discuss project progress and address concerns.
- Facilitated discussions in meetings to enhance collaboration among clients, contractors, and vendors. with clients, contractors, vendors and other stakeholders regarding current projects.
- Monitored and organized permits, approvals, and compliance documents for project timelines.
Senior Operations Manager
Hotel ZaZa
Memorial City
01.2019 - Current
- Manage budgets, purchasing, inventory controls, and operational planning while supporting P&L performance and profitability.
- Lead cross-functional teams on customer engagement, product knowledge, suggestive selling, and service standards.
- Partnered with vendors and business representatives to optimize pricing, purchasing, product placement, and promotional opportunities, aligning with operational needs.
- Built relationships with guests, vendors, brand partners, and internal stakeholders to identify opportunities for repeat business and drive revenue growth.
- Drove revenue-focused initiatives through guest engagement, promotions, upselling, and customer-focused programming, enhancing overall guest satisfaction.
Project Coordinator
Aimbridge Hospitality
01.2017 - 01.2019
- Aligned project scope with business goals and client expectations.
- Monitored vendor activities and coordinated third-party project support.
- Documented project plans, updates, and meeting notes for employer records.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
Education
MBA - Project Management
Louisiana State University Shreveport
Shreveport, LA 04.2024 - 11.2026
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Houston, TX 01.2014 - 05.2018
Associate Degree - Business Administration
Houston Community College
Skills
- Project management
- Cross-functional coordination
- Stakeholder management
- Vendor coordination
- Regulatory compliance
- Budget tracking
- Budget forecasting
- Revenue management
- P&L oversight
Timeline
MBA - Project Management
Louisiana State University Shreveport
04.2024 - 11.2026
Assistant Project Manager
Paige Ventures
08.2023 - Current
Senior Operations Manager
Hotel ZaZa
01.2019 - Current
Project Coordinator
Aimbridge Hospitality
01.2017 - 01.2019
Bachelor of Science - Criminal Justice
University of Houston-Downtown
01.2014 - 05.2018
Associate Degree - Business Administration
Houston Community College