Ciasia Carter
Kennesaw,United States
Summary
Motivated and dependable professional with years of experience in fast-paced environments utilizing excellent customer relations and service satisfaction. Proficient in job execution and proven track record of success in compliance and business operations.
♦ STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in coordinating, monitoring, evaluating and communicating with clients.
♦ RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.
♦ PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally
Overview
6
6
years of professional experience
Work History
Preferred Sales Representative
Bank Of America
09.2021 - Current
- · Experienced working in an inbound or outbound contact center (phone, chat, and or video)
- · Sold and fulfilled banking products (example: checking& savings accounts, credit cards, CDs, IRAs, and loans)
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Worked with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
- Responded to customer inquiries and concerns, creating customized solutions
Billing Customer Service Representative
Northside Hospital
07.2018 - 09.2021
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined billing processes for improved efficiency and reduced errors.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Assisted in the development of departmental goals and strategies related to billing operations, contributing to overall business growth.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
Education
High School Diploma -
Bennett High School
Buffalo, NY06.2017
Skills
- Data Entry & Documentation
- Records Management
- Problem Solving & De-escalation
- Research & Data Analysis
- High Achiever
- Collaborative Communication
- Policies and Procedures
- Quality Customer Service
- Goal Oriented Mindset
- Solution Focus
- Schedule Management
- Process Improvement & Growth
Timeline
Preferred Sales Representative
Bank Of America
09.2021 - Current
Billing Customer Service Representative
Northside Hospital
07.2018 - 09.2021
High School Diploma -
Bennett High School
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