Ciauri Watson
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front of House Associate
Chic-Fil-A
Charlotte, NC
02.2023 - 10.2023
- Processed payments using a point-of-sale system and handled cash transactions accurately.
- Maintained a clean dining area by clearing away dishes, wiping down tables, and vacuuming carpets as needed.
- Responded quickly to customer complaints in a professional manner and resolved issues efficiently.
- Provided excellent customer service to all patrons.
Customer Services
Charlotte Ballet Academy
Charlotte, NC
02.2022 - 01.2023
- Accept deliveries and sort incoming mail
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Maintain cleanliness while also ensuring the lobby area is safe and welcoming for patrons and employees.
Guest Services
BEST Crowd Management
Charlotte, NC
12.2021 - 01.2023
- Organized and monitored crowd flow to ensure safety of patrons.
- Responded quickly and calmly to emergency situations such as fights or medical emergencies.
- Provided a safe and secure environment for patrons in the venue.
- Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.`
Cashier/Customer Service
Walmart
Charlotte, NC
06.2021 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Arts - Business Administration And Management
Howard University
Washington, DCSkills
- Reservation Management
- Menu Knowledge
- Customer Service Expertise
- Phone Etiquette
- Strong Interpersonal Skills
- Money Handling
- Training and Mentoring
- Scheduling
- Administrative Support
- File Management
- Data Entry
- Verbal and Written Communication
Timeline
Front of House Associate
Chic-Fil-A
02.2023 - 10.2023
Customer Services
Charlotte Ballet Academy
02.2022 - 01.2023
Guest Services
BEST Crowd Management
12.2021 - 01.2023
Cashier/Customer Service
Walmart
06.2021 - 07.2021
Associate of Arts - Business Administration And Management
Howard University