Ciaza Perry
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infant and Toddler Teacher
The Learning Experience - North Brunswick, NJ
05.2023 - Current
- Create and lead in lesson planning using a list of curriculum ideas from the employer.
- Interact with children ages 18 months - 2 years
- Assess the children's development and notate to target the unique ways children learn.
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
- Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained a safe and nurturing environment by adhering to state regulations and implementing consistent routines for care.
- Participated in ongoing professional development to stay current with best practices in early childhood education.
Customer Service Associate
AM Home Delivery - New Brunswick, NJ
07.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Support
Teleperformance - New Brunswick, NJ
02.2021 - 04.2021
- Provided exceptional customer support, consistently surpassing performance standards.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Concierge/Receptionist
Guardian Service Industries - White Plains, NY
09.2020 - 01.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Greeted guests upon arrival and offered directions to key amenities.
Collections Supervisor
LAZ Parking - Peekskill, NY
02.2019 - 03.2020
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Processed payments and applied to customer balances.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
Customer Service Representative
Family Dollar - Peekskill, NY
09.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hostess and Waitress
Uno's Bar and Grill - Yonkers, NY
07.2016 - 07.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Teacher's Aide
Light of the World Child Care - Washington, NC
03.2016 - 07.2016
- Assisted teachers with supervision and care of group of 8 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Summer Camp Director/Counselor
Greystone Community Center - Raleigh, NC
05.2015 - 08.2015
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Addressed any issues or concerns raised by parents professionally and efficiently, ensuring a high level of customer satisfaction.
- Coordinated daily schedules for staff assignments and efficient use of shared resources throughout the summer season.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Oversaw team of counselors and support team members.
- Planned activities to enrich student development.
- Selected fresh and modern curricula, lesson plans, and technological resources for instruction.
Senior Camp Counselor
Kids Achievement Program - Yonkers, NY
06.2009 - 06.2014
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Utilized strong organizational skills to maintain accurate inventory of camp supplies, ensuring timely reordering when needed.
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
- Collaborated with other senior counselors to plan special events such as talent shows, theme nights, and field trips.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Associate in Business - Business Administration And Management
Westchester Community College
Valhalla, NY04.2024
High school diploma - Engineering And Design
Riverside High School
Yonkers, NY06.2014
Skills
Microsoft Office
Computer Skills
Customer Service
Phone Etiquette
Collection Management
Childcare
Typing
Negotiation
Host/Hostess
Front Desk
Sales
Cash Handling
Organizational Skills
Time Management
English
Guest Services
Communication Skills
Microsoft Outlook
Microsoft Word
Customer service
Windows
Front desk
Guest services
Cash register
Supervising experience
Cash handling
Leadership
Continuous improvement
Teaching
Communication skills
Conflict management
Basic math
Organizational skills
Computer skills
Restaurant experience
Analysis skills
Customer support
Teamwork and Cooperation
Patience and Empathy
Confidentiality and Privacy
Child-Centered Approach
Hygiene and Cleanliness
Active Listening
Critical Thinking
Data Entry
Call center experience
Payment Processing
Complaint resolution
Microsoft Excel
Follow-up skills
Product Knowledge
Team Development
Documentation
Data Collection
Prioritization
De-Escalation Techniques
Building rapport
Customer Education
Certification
Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Infant and Toddler Teacher
The Learning Experience - North Brunswick, NJ
05.2023 - Current
Customer Service Associate
AM Home Delivery - New Brunswick, NJ
07.2021 - 04.2022
Customer Support
Teleperformance - New Brunswick, NJ
02.2021 - 04.2021
Concierge/Receptionist
Guardian Service Industries - White Plains, NY
09.2020 - 01.2021
Collections Supervisor
LAZ Parking - Peekskill, NY
02.2019 - 03.2020
Customer Service Representative
Family Dollar - Peekskill, NY
09.2018 - 11.2019
Hostess and Waitress
Uno's Bar and Grill - Yonkers, NY
07.2016 - 07.2017
Teacher's Aide
Light of the World Child Care - Washington, NC
03.2016 - 07.2016
Summer Camp Director/Counselor
Greystone Community Center - Raleigh, NC
05.2015 - 08.2015
Senior Camp Counselor
Kids Achievement Program - Yonkers, NY
06.2009 - 06.2014
Associate in Business - Business Administration And Management
Westchester Community College
High school diploma - Engineering And Design
Riverside High School
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