Ciaza Perry
New Brunswick,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infant and Toddler Teacher
The Learning Experience
2023.05 - Current
- Create and lead in lesson planning using a list of curriculum ideas from the employer.
- Interact with children ages 18 months - 2 years
- Assess the children's development and notate to target the unique ways children learn.
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
- Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained a safe and nurturing environment by adhering to state regulations and implementing consistent routines for care.
- Participated in ongoing professional development to stay current with best practices in early childhood education.
Customer Support Specialist
Enumerate
2022.05 - 2023.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Customer Support
Teleperformance USA
2021.02 - 2022.03
- Provided exceptional customer support, consistently surpassing performance standards.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Managed a high volume of inbound calls up to 80+ incoming calls while maintaining a professional demeanor under pressure.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Concierge/Receptionist
Guardian Service Industries Inc
2020.09 - 2021.01
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of over 5 different tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Greeted guests upon arrival and offered directions to key amenities.
Collections Supervisor
LAZ Parking
2019.02 - 2020.03
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained high levels of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Processed payments and applied to customer balances.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
Customer Service Representative
Family Dollar
2017.07 - 2018.01
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedules and extra shifts to meet business needs.
- Operated cash registers for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with numerous customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hostess and Waitress
Uno's Bar and Grill
2016.07 - 2017.07
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Teacher's Aide
Light of the World Child Care
2016.03 - 2016.07
- Assisted teachers with supervision and care of group of 8 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Summer Camp Director/Counselor
Greystone Community Center
2015.05 - 2015.08
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Addressed any issues or concerns raised by parents professionally and efficiently, ensuring a high level of customer satisfaction.
- Coordinated daily schedules for staff assignments and efficient use of shared resources throughout the summer season.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Oversaw team of 5+ counselors and support team members.
- Planned activities to enrich student development.
- Selected fresh and modern curricula, lesson plans, and technological resources for instruction.
Senior Camp Counselor
Kids Achievement Program
2009.06 - 2014.06
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Utilized strong organizational skills to maintain accurate inventory of camp supplies, ensuring timely reordering when needed.
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
- Collaborated with other senior counselors to plan special events such as talent shows, theme nights, and field trips.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Worked with children of varying age groups from 4-13 years of age, interests, skills, and developmental levels.
Education
Associate in Business - Business Administration And Management
Westchester Community College
Peekskill, NY04.2024
High school diploma - Engineering And Design
Riverside High School
Yonkers, NY06.2014
Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Client Relations
- Call Management
Certification
Driver's License
Timeline
Infant and Toddler Teacher
The Learning Experience
2023.05 - Current
Customer Support Specialist
Enumerate
2022.05 - 2023.04
Customer Support
Teleperformance USA
2021.02 - 2022.03
Concierge/Receptionist
Guardian Service Industries Inc
2020.09 - 2021.01
Collections Supervisor
LAZ Parking
2019.02 - 2020.03
Customer Service Representative
Family Dollar
2017.07 - 2018.01
Hostess and Waitress
Uno's Bar and Grill
2016.07 - 2017.07
Teacher's Aide
Light of the World Child Care
2016.03 - 2016.07
Summer Camp Director/Counselor
Greystone Community Center
2015.05 - 2015.08
Senior Camp Counselor
Kids Achievement Program
2009.06 - 2014.06
Associate in Business - Business Administration And Management
Westchester Community College
High school diploma - Engineering And Design
Riverside High School
Driver's License
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