Cibelle Monk

• Increased company revenue by implementing innovative business strategies and relationships.
• Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
• Developed and executed comprehensive marketing campaigns.
• Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
• Established key strategic partnerships with industry leaders to enhance business development opportunities.
• Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
• Championed corporate social responsibility initiatives that enhanced company reputation as an ethical business leader within the community.
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Implemented strong hiring techniques to promote team cohesiveness and streamline overall workflow.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Initiated strategy to drive company growth and increase market share and profitability.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

• Led cross-functional teams to develop and execute customer experience initiatives, resulting in increased brand loyalty.
• Established a comprehensive customer feedback system for continuous improvement of products and services.
• Collaborated with marketing and sales departments to create personalized customer experiences across all channels.
• Integrated emotional intelligence principles into employee interactions with customers, fostering deeper connections and trust-building relationships.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Directed hiring and onboarding programs for new employees.
• Educated employees on company policy and kept employee handbook current.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Structured compensation and benefits according to market conditions and budget demands.
• Conducted company-wide town hall meetings to convey updates.

Over the span of 18 years with Florida Blue I worked in various positions which gave me a fully comprehensive understanding of company operations. The last 5 years of my career with Florida Blue were spent in Major & National Accounts as an Account Management Specialist III:

• Strengthened client relationships by providing exceptional account management and timely issue resolution.
• Improved customer satisfaction by implementing strategic account plans and tailored solutions.
• Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
• Developed long-lasting professional relationships with clients, generating repeat business and referrals.
• Ensured timely and effective communication with clients, collaborating on key initiatives to drive mutual success.
• Maximized client retention through attentive relationship management and proactive problem-solving efforts.
• Presented professional image consistent with company's brand values.
• Maintained current knowledge of evolving changes in marketplace.