Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Cicely Comeaux

Cicely Comeaux

Cicely,CA

Summary

Experienced professional with a successful history in sales and new business development. Strong interpersonal skills and strategic thinking abilities. Skilled in identifying opportunities, building relationships, and closing deals to surpass targets. Passionate about driving revenue growth and maintaining a customer-focused approach. Committed to delivering exceptional results for clients and contributing to organizational success.

Overview

25
25
years of professional experience

Work History

Customer Success Lead

Tech Pros Global
02.2021 - Current
  • Developed and implemented a comprehensive customer success strategy that increased overall customer retention by 23%
  • Led a team of customer success representatives to provide personalized support and proactive account management for high-value clients.
  • Collaborated with cross-functional teams to identify and resolve customer pain points, resulting in a 20% improvement in customer satisfaction scores.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Insurance/Financial Advisor

American Income Life
10.2024 - 02.2025
  • Conducted comprehensive financial analyses and risk assessments to develop tailored financial plans
  • Advised clients on various insurance products, including life, health, and disability insurance, to protect their assets and loved ones
  • Developed strong client relationships based on trust and expertise in financial planning, insurance coverage, and retirement planning

Customer Service Lead

Employment Development Department
03.2020 - 02.2021
  • Demonstrated leadership skills by effectively managing and motivating a team of customer service representatives to achieve and exceed sales targets
  • Resolved complex customer issues and escalated complaints in a timely and professional manner, ensuring high levels of customer satisfaction

B2B Sales Representative/Business Development Lead

Wesley Medical Staffing Inc
San Diego, CA
08.2001 - 03.2017
  • Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
  • Provided valuable feedback from customers to inform product development efforts.
  • Expanded market share with strategic networking and targeted outreach efforts.
  • Analyzed competitor offerings to identify unique selling points and remain competitive within the market.

Registered Nurse

Antelope Valley Hospital
Lancaster, CA
01.2001 - 08.2001
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.

Education

Bachelors - Business Management

California State University Bakersfield
07.2001

Associates - Nursing

Antelope Valley College
Lancaster, CA
12.2000

Skills

  • Client relations management
  • Customer satisfaction enhancement
  • Data analysis
  • Analytical decision making
  • Adept at efficiently processing daily call traffic of 100-150
  • Lead generation expertise
  • Universal life insurance expertise
  • Long-term financial forecasting
  • Salesforce and NetSuite experience
  • Proficient in Microsoft 365
  • PowerPoint design
  • Excel reporting skills
  • Customer engagement strategies

Accomplishments

  • Achieved 23% overall customer retention by completing collaborative team work creating customer surveys with accuracy and efficiency.
  • Achieved decrease in Churn rate through effectively helping with the required changes evident in customer surveys.

Affiliations

National Association of Insurance and financial Advisor

Languages

Spanish
Limited Working

Timeline

Insurance/Financial Advisor

American Income Life
10.2024 - 02.2025

Customer Success Lead

Tech Pros Global
02.2021 - Current

Customer Service Lead

Employment Development Department
03.2020 - 02.2021

B2B Sales Representative/Business Development Lead

Wesley Medical Staffing Inc
08.2001 - 03.2017

Registered Nurse

Antelope Valley Hospital
01.2001 - 08.2001

Associates - Nursing

Antelope Valley College

Bachelors - Business Management

California State University Bakersfield

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