Cicely Crosson
Conyers
Summary
Resourceful and motivated professional with over 5+ years of experience in customer service, sales, security, and administrative support roles across retail, corporate, and high-profile event environments. Recognized for delivering outstanding customer experiences in high-traffic venues, and managing documentation with accuracy and efficiency. Known for a calm, solution-focused approach, strong interpersonal communication, exceptional typing speed, and a genuine commitment to creating inclusive, people-centered environments.
Overview
9
9
years of professional experience
Work History
Monitoring Center Administrator
Georgia State University
09.2025 - 08.2026
- Coordinate with security personnel, law enforcement, and emergency services as needed.
- Dispatch security personnel to incident locations and provide necessary information for effective response.
- Maintain accurate logs and reports of all monitored activities, incidents, and responses.
- Document and report any security breaches, incidents, or anomalies observed during monitoring.
- Ensure all data is stored securely and in compliance with GSU police and regulations.
- Provide clear and concise information and instructions during incidents.
- Assists employees, visitors, and clients with security-related inquiries and concerns.
Sales Associate / Style Consultant
Sunglass Hut – Luxottica
Lithonia, GA & Atlanta, GA
01.2022 - 01.2025
- Provided expert style recommendations tailored to customer facial features, lifestyle, and fashion preferences.
- Maintained high visual merchandising standards to showcase luxury products and drive brands.
- Supported inventory management, including stock audits and restocking processes.
- Cultivated repeat business by building client relationships and offering personalized service.
Sales Associate
Macy’s
Lithonia, GA
01.2022 - 01.2023
- Delivered top-tier customer service by understanding individual preferences and tailoring product recommendations.
- Operated POS systems efficiently.
- Assisted with merchandising, visual displays, and store decorations to promote a welcoming, inclusive retail environment.
- Built loyal customer relationships through product knowledge and personalized shopping experiences.
- Supported business development through networking and floor presence.
Inbound Call Center Representative / Transcriptionist
DG Solutions
Conyers, GA
01.2021 - 01.2022
- Transcribed legal hearings and edited digital drafts with high accuracy and within tight deadlines.
- Applied advanced listening and comprehension skills to ensure precision in transcription.
- Maintain confidentiality and handle sensitive information with professionalism.
- Communicate effectively with team members and supervisors to coordinate workload.
Security Officer
Georgia World Congress Center
Atlanta, GA
01.2018 - 01.2020
- Patrolled facilities and monitored CCTV systems to ensure public safety and asset protection.
- Provided security and crowd management during major events, including the 2019 NFL Super Bowl.
- Acted as a first point of contact for guests and employees, offering direction and assistance.
- Handled switchboard operations, routed calls, and delivered accurate facility information to visitors.
- Responded to incidents promptly and professionally, documenting all activity as required.
Education
Bachelor of Interdisciplinary Studies - Philosophy, Politics, and Economics
Georgia State University
Atlanta, GA01-2026
Associate of Science - Psychology
Georgia State University
Clarkston, GA01-2023
Skills
- Customer Experience & Service Excellence
- Retail Sales & Suggestive Selling
- Legal & Business Transcription (65 WPM, 95% accuracy)
- Conflict Resolution & Crisis Management
- Surveillance Monitoring & Safety Protocols
- Microsoft Office (Word, Excel, Outlook)
- POS Systems & Inventory Staging
- Phone & Switchboard Operations
- Administrative & Reception Support
- Team Collaboration & Communication
- Basic Web Design Knowledge
- High Attention to Detail & Time Management
Timeline
Monitoring Center Administrator
Georgia State University
09.2025 - 08.2026
Sales Associate / Style Consultant
Sunglass Hut – Luxottica
01.2022 - 01.2025
Sales Associate
Macy’s
01.2022 - 01.2023
Inbound Call Center Representative / Transcriptionist
DG Solutions
01.2021 - 01.2022
Security Officer
Georgia World Congress Center
01.2018 - 01.2020
Bachelor of Interdisciplinary Studies - Philosophy, Politics, and Economics
Georgia State University
Associate of Science - Psychology
Georgia State University