Cicely Green
Evansville,Indiana
Summary
Proven track record in the food service and retail sectors, notably at Deaconess Midtown Hospital, where food safety and excellent patient relations were achieved. Demonstrated ability to multitask while maintaining high standards of customer service, enhancing team efficiency and productivity. Strives to exceed employer expectations. Works effectively within teams on timely, high-quality food or drink preparation. Responsible cashier proficient in handling money, and restocking merchandise. History of keeping work areas clean, neat and professionally arranged.
Overview
12
12
years of professional experience
Work History
Food Service Representative
Deaconess Midtown Hospital
05.2021 - Current
- Displayed extensive knowledge of food service industry and patient diets.
- Balanced sorting approximately 50 tickets while maintaining attention to detail for accuracy in each dish served.
- Trained new staff members on company policies, menu items, and food safety procedures for seamless integration into the team.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected patient meals.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared and served various food and drink items to patient specifications in fast-paced environments.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet patient needs and demands.
Barista
Starbucks
01.2015 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Tasked in counting weekly tip money and distributed among the hourly working baristas.
- Proved successful working to get drive thru times under 6 minutes
Associate
Walmart
01.2013 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Trained 6 new associates on POS system.
Education
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Evansville, IN05.2021
Skills
- Barista skills
- Food safety knowledge
- Food Preparation
- Customer Service
- Cleaning and sanitation
- Patient Relations
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Reliability
- Quick Learner
- Problem-Solving
- Attention to Detail
- Cash handling
- Payment processing
Timeline
Food Service Representative
Deaconess Midtown Hospital
05.2021 - Current
Barista
Starbucks
01.2015 - 02.2021
Associate
Walmart
01.2013 - 01.2014
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
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