Cicely Griggs
Owens Cross Roads,AL
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Automated Health System
AR
05.2025 - Current
- Evaluated client eligibility for health benefits and services, ensuring compliance with regulatory guidelines.
Behavior Science Analyst Level II / Data Analyst
TPG Telemanagement Inc.
08.2021 - 05.2025
- Analyzed operational data to identify trends and improve decision-making processes.
- Executed data validation procedures to ensure accuracy in reporting and analysis.
- Provided insights through predictive modeling techniques to guide business strategy development.
Teacher Assistant
Goldsmith Schiffman Elementary (Spur Employment)
01.2021 - 07.2021
- Assisted teachers in implementing lesson plans and classroom activities.
Program Operations Assistant
Trinity Child Development
08.2018 - 01.2021
- Coordinated daily operations to support child development programs and maintain efficiency.
- Implemented organizational systems for documentation and record-keeping, ensuring compliance with regulations.
- Developed training materials for new hires, enhancing onboarding processes and staff readiness.
- Mentored junior staff on best practices in operational support, promoting a culture of continuous improvement.
Administrative Assistant
Merrill Gardens
05.2018 - 05.2019
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and calendar maintenance for executives, ensuring effective time utilization.
Insurance Agent
Liberty National
12.2015 - 02.2016
- Developed customized insurance solutions to meet client needs and enhance overall satisfaction.
- Conducted thorough risk assessments to determine appropriate coverage options for clients.
- Educated clients on policy details, benefits, and claims processes to ensure informed decisions.
Resolution Specialist
Alorica
09.2014 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed complex issues, providing actionable solutions to enhance customer satisfaction.
Director of Education
Boys and Girls Club
03.2014 - 10.2014
- Developed and implemented educational programs fostering youth engagement and personal growth.
- Collaborated with community partners to enhance curriculum offerings and resources.
Disability Specialist
SSA Disability Determination Services
09.2010 - 01.2014
- Evaluated disability claims to determine eligibility for benefits based on federal guidelines.
- Collaborated with medical professionals to gather relevant documentation and ensure accurate assessments.
Education
M.S. - Higher Education
Walden University
01-2018
B.S. - English
University of Alabama in Huntsville
01-2009
Skills
- Monitor compliance
- Microsoft office
- Telephone etiquette
- Manage high-pressure situations
- Lead and develop training programs
- Coordinate and conduct team meetings
- Excellent documentation skills
- Ability to interface
- Proficient in various software (Microsoft Word, Excel, PowerPoint, SharePoint)
- Data entry
- Effective communication skills
Timeline
Eligibility Specialist
Automated Health System
05.2025 - Current
Behavior Science Analyst Level II / Data Analyst
TPG Telemanagement Inc.
08.2021 - 05.2025
Teacher Assistant
Goldsmith Schiffman Elementary (Spur Employment)
01.2021 - 07.2021
Program Operations Assistant
Trinity Child Development
08.2018 - 01.2021
Administrative Assistant
Merrill Gardens
05.2018 - 05.2019
Insurance Agent
Liberty National
12.2015 - 02.2016
Resolution Specialist
Alorica
09.2014 - 12.2015
Director of Education
Boys and Girls Club
03.2014 - 10.2014
Disability Specialist
SSA Disability Determination Services
09.2010 - 01.2014
B.S. - English
University of Alabama in Huntsville
M.S. - Higher Education
Walden University