Cicely Mitchell

• Mentored and guided 115 Success Consultants to foster proper completion of assigned duties and continued service to 92 clients assigned
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly 1:1s with 16 Lead Consultants to inform team members on company news and updates, track progress, coach on issues. Held biweekly Level 10 meetings with Lead Consultants
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables. Approx 40% of region met Company Bonus Monthly
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Conducted regular reviews of operations and identified areas for improvement.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Developed effective improvement plans in alignment with goals and specifications.

• Assist clients and account executives to coordinate and manage key proposals, from receipt of client’s request through to delivery of final document
• Responsible for all administrative aspects of proposal
  development—ensuring security and integrity of all proposal documentation,
  coordinating internal flow and review of all proposal inputs, and directing
  production of final master proposal. Responsibilities include:
  • Establish electronic file structure, archive, and back-up capability and
  procedures for all proposal materials on team’s server system
  • Establish and document electronic proposal file access and tracking protocols
  for ensuring security and integrity of all proposal documentation
  • Establish and maintain Storyboard (hard copy) walls and sections and
  control access to proposal area and sensitive or proprietary materials
  • Manage production of draft and final text and graphics
  • Develop plan for color team reviews and final production cycles and resources
  required
  • Coordinate internal flow and review of all proposal inputs and outputs
  • Maintain real-time development status of all proposal text and graphics
  • Coordinate support Graphic Specialists and Desktop Publishers
  • Assist Proposal Manager in developing the review Team evaluation package
  and in recording, disseminating, and tracking suggested changes
  • Direct production, reproduction, and binding/packaging of proposal, final master proposal, and all hard/soft copies
  • Assist Client personnel in securing/disposing of all proposal assets and
  resources and sanitizing proposal facility upon delivery of proposal
  • Other reasonable and normal duties associated with Proposal Coordinator
  position, as directed

Act as case manager between practice and patient; main point of contact for vendors

Strategically manage productive schedule of two dentists and two hygienists including treatment appointments, business meetings, and personal engagements

Made financial arrangements, guided patients to comply with treatment plans without compromising financial goals of practice.

Daily oral presentations of treatment and financial options including third party financing

*Successfully closed 72% of cases presented- generating over $100k in revenue per month

Responsible for internal and external marketing, social media

Manage multi-line phone system, answer questions, and provide excellent customer service



Responsible for all insurance claims, claim follow up, posting and adjusting account payments, billing, and database management

*Collected 102% of 2013 revenue goal

• Researched billing issues, scheduled appointments and verified insurance coverage
• Performed in team leader capacity and organized all treatment and placement activities
• Educated patients on dental benefits and coordinated proper payment with insurance companies

• Scheduled meeting and appointments for the two dentists and two hygienists, strategically maintained productive schedule to meet practice goals
• Scheduled meeting and appointments for the two dentists and two hygienists, strategically maintained productive schedule to meet practice goals
  
  Assisted telephone callers and visitors; and provided related assistance to the owner and members of the team
  
  Implemented billing policy. Collected 100% of daily revenue.
  
  Guided practice into digital and paperless technology. Scanned documents, implemented filing system
  
  Organized and prepared forms.
  
  Responsible for insurance claims and follow ups, patient correspondence, referrals, accounts receivables, and overdue accounts