Cicely Pals
Urbandale,IA
Summary
Dynamic color consultant with expertise in color theory and client consultation, enhancing customer satisfaction through tailored recommendations and workshops.
Overview
4
4
years of professional experience
Work History
Color Consultant
Sally Beauty
Des Moines, IA
02.2025 - 05.2026
- Developed personalized color consultations, ensuring tailored recommendations for diverse client needs.
- Advised clients on color selection to enhance beauty product usage and customer satisfaction.
- Conducted workshops on color application techniques, improving staff knowledge and customer engagement.
- Collaborated with marketing team to design promotional materials highlighting trending color products.
- Implemented inventory management strategies for color products, reducing waste and optimizing stock levels.
- Trained new employees in color consultation best practices, enhancing team performance and service quality.
- Analyzed customer feedback to refine consultation methods and improve overall service delivery.
- Established strong relationships with clients through consistent follow-ups and support post-consultation sessions.
- Boosted sales through upselling additional services such as wallpaper installation and custom window treatments.
- Managed project timelines effectively, coordinating with contractors and suppliers to meet deadlines and minimize disruptions for clients.
- Assisted clients in selecting colors that complemented their personal style, resulting in increased confidence in design choices.
- Created and recorded color formulas to match colors.
Cashier
Joann Fabrics
West Des Moines, IA
04.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries, enhancing store experience.
- Maintained accurate cash drawer balance and reconciled daily sales reports.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to maintain store organization and cleanliness.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Barista
Scooters Coffee Shop
Urbandale, IA
04.2023 - 04.2024
- Prepared and served high-quality beverages in a fast-paced environment.
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Operated espresso machines and coffee brewing equipment efficiently and safely.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques and customer interaction protocols.
- Managed inventory levels, restocking supplies to ensure uninterrupted service flow.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive atmosphere.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Host
The Urban Grill
Urbandale, IA
04.2022 - 04.2023
- Welcomed guests, ensuring positive first impressions and smooth entry experience
- Provided prompt assistance to guests, addressing inquiries and concerns effectively
- Managed reservation system, optimizing seating arrangements for efficiency
- Coordinated with kitchen staff to ensure timely food service delivery
- Monitored dining area for cleanliness and guest satisfaction throughout service
- Assisted in training new hosts on standard operating procedures and customer service
- Handled high-volume guest traffic during peak hours with professionalism
- Collaborated with team members to enhance overall dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Johnston High School
Johnston, IA2025
Cosmetology - Cosmetology
Iowa School of Beauty
Urbandale, IA03.2027
Skills
- Color theory expertise
- Visual communication
- Color application techniques
- Visual merchandising
- Critical thinking
- Color matching techniques
- Client relations
- Color consultation
- Critical thinking
- Collaboration
- Task management
- Analytical thinking
Timeline
Color Consultant
Sally Beauty
02.2025 - 05.2026
Cashier
Joann Fabrics
04.2024 - 01.2025
Barista
Scooters Coffee Shop
04.2023 - 04.2024
Host
The Urban Grill
04.2022 - 04.2023
Cosmetology - Cosmetology
Iowa School of Beauty
High School Diploma -
Johnston High School