Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cicely Patterson

Cincinnati

Summary

Dynamic and customer-focused professional with a proven track record helping people with their shopping experiences through product knowledge and effective customer assistance. Skilled in quick and efficient cash register operation and adept at building customer relations, consistently driving sales and loyalty. Excelled in fast-paced busy environments, demonstrating a keen ability to quickly adapt to new technologies and applications.

Overview

7
7
years of professional experience

Work History

Outside Lawn and Garden Cashier

Lowes
05.2024 - 02.2025
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with finding requested plants and flowers.
  • Learned and adapted quickly to new technology and software applications.

Front End Cashier

Kroger
01.2018 - 09.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Worked with other associates to support cashiers and management needs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Met customer needs through polite, friendly and attentive service.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Trained new cashier team members in customer service and money handling processes.
  • Bagged items securely to minimize breakages and reduce losses.

Education

High School Diploma -

Walnut Hills High School
3250 Victory Pkwy, Cincinnati, OH 45207
04-2019

Skills

  • Product knowledge
  • Product recommendations
  • Sales transactions
  • Customer relations
  • Cash register operation
  • Customer assistance

Timeline

Outside Lawn and Garden Cashier

Lowes
05.2024 - 02.2025

Front End Cashier

Kroger
01.2018 - 09.2023

High School Diploma -

Walnut Hills High School

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Cicely Patterson