Cicely Schweitzer
Goshen,OH
Summary
Dynamic professional with extensive experience in medical billing and patient scheduling at TriHealth. Proven ability to enhance customer satisfaction through effective communication and strong attention to detail. Skilled in claims resolution and fostering client relationships, consistently ensuring smooth operations and optimal patient care. Committed to delivering exceptional service in fast-paced environments.
Work History
Receptionist
Four Paws Doggie Daycare
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Assistant
Sibcy Cline Real Estate
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Medical Billing Specialist
TriHealth
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
Medical Assistant
TriHealth
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Travel Agent - Tourism And Travel Management
Real Estate Agent - Real Estate
03.2007
Real Eatate Agent - Real Estate
01.2006
Medical Assistant - Medical Assistant
09.2000
Skills
- Medical billing
- Attention to detail
- Documentation and reporting
- Security awareness
Certification
Florida real estate
Ohio real estate
Travel agent
Timeline
Receptionist - Four Paws Doggie Daycare
Assistant - Sibcy Cline Real Estate
Medical Billing Specialist - TriHealth
Medical Assistant - TriHealth
Outside Agents - Travel Agent, Tourism And Travel Management
Florida Real Estate School - Real Estate Agent, Real Estate
Hondros College of Real Estate - Real Eatate Agent, Real Estate
Institute of Medical And Dental Technology - Medical Assistant, Medical Assistant
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