Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Military Service
Timeline
Generic

Cicely Tyson

Gainesville,FL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Crew

Blaze Pizza
09.2022 - 12.2022
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Crew

Wendy's
08.2021 - 12.2022
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.

Cahier/Cook

Burgerfi
06.2018 - 09.2020
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Shift Lead Manager

MOD Pizza
01.2019 - 09.2019
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Shift Lead/Crew Member

Five Guys
05.2017 - 05.2019
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared food items according to recipe to drive quality and consistency.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Monitored food temperatures to meet quality and safety standards.

Customer Service Representative

Domino's Pizza
10.2016 - 03.2018
  • Provided optimum customer service; through quality meal service and patient assistance:
  • Work directly with each customer to effectively handle meal selection to receive timely service
  • Communicates effectively with personnel and to achieve food service goals
  • Adapts easily to fast paced operations, and unscheduled circumstances
  • Ability to maneuver within various stations of the kitchen when coverage is unavailable
  • Provides accurate register records according to company guidelines
  • Preparation of products needed for each day

Team Member

Burger King
10.2016 - 01.2017
  • Provides accurate register records according to company guidelines
  • Light Maintenance
  • Engaged in Customer Service and Sales tactics

Crew

FIVE GUYS BURGERS & FRIES
11.2015 - 09.2016
  • Provided optimum customer service; through quality meal service and patient assistance:
  • Work directly with each customer to effectively handle meal selection to receive timely service
  • Communicates effectively with personnel and to achieve food service goals
  • Adapts easily to fast paced operations, and unscheduled circumstances
  • Ability to maneuver within various stations of the kitchen when coverage is unavailable
  • Provides accurate register records according to company guidelines

Hostess/Line Cook

Red Robin
11.2015 - 09.2016
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Completed daily side work and opening and closing duties without fail.
  • Advised customers about special offerings and menu items to help drive sales.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Crew Member

Moe's Southwest Grill
05.2015 - 10.2015
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Food Prep Crew

Five Guys Burgers & Fries
05.2014 - 10.2015
  • Provided optimum customer service; through quality meal service and patient assistance:
  • Work directly with each customer to effectively handle meal selection to receive timely service
  • Communicates effectively with personnel and to achieve food service goals
  • Adapts easily to fast paced operations, and unscheduled circumstances
  • Ability to maneuver within various stations of the kitchen when coverage is unavailable
  • Provides accurate register records according to company guidelines

Flow Team

Target
05.2014 - 09.2015
  • Experienced in interacting with guest, team members, and management providing information and efficient customer service:
  • Greets guest via telephone and in person
  • Operates cash register and keeps accurate till
  • Directs and assist guest with physical limitations
  • Processing new freight and rotating current stock
  • Coordinates clothing displays in various departments
  • Assist personnel in procurement and stocking within company guidelines
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Answered customer questions and provided detailed product information.

Inventory Management System Associate

Walmart
12.2013 - 03.2014
  • Experience in processing procurement within the guidelines set by the company:
  • Experienced in operating in fast paced and high volume settings
  • Knowledge of operating cash register, handling various forms of tender
  • Prepared freight for next shift to accommodate in restocking sales floor
  • Followed food safety procedures according to company policies and health and sanitation regulations

Sales Associate

TJ Maxx
09.2013 - 12.2013
  • Achieved customer satisfaction through high levels of customer services:
  • Assisted customers in correlating fashionable apparel
  • Operated and assisted customers in dressing room station
  • Maintained clothing displays throughout facility
  • Working knowledge of loss prevention and various safety polices
  • Assist each customer in a timely

Dental Assistant

United States Army Reserve
03.2010 - 01.2012
  • Assisted Dentist within the facility to provide efficient patient care
  • Directs and assist guest with physical and mental limitations
  • Assist patients in arriving to appointments in a timely and efficient matter
  • Handles patient information with confidentiality
  • Sterilized surgical tools and instruments
  • Retrieved and delivered surgical tools
  • Access to medical records and confidential data to be maintained and filed
  • Served one year active duty

Crew

McDonald's
11.2009 - 02.2010
  • Engaged in customer service and sales tactics
  • Operated the cash register
  • Performed light maintenance

Temp Agent

Kelly Services
08.2008 - 11.2009
  • Engaged in Customer Service and Sales tactics
  • Operated cash registers
  • Upheld clothing display standards

Crew

Wendy's
02.2005 - 09.2005
  • Engaged in Customer Service and Sales tactics
  • Operated cash register
  • Handled food products
  • Performed light maintenance

Education

Associate of Arts - Music Education

Santa Fe College
Gainesville, FL

Associate of Arts - Music Education

El Paso Community College
Gainesville, FL

Bachelor of Science - Business Administration

Strayer University
Remote
06-2029

Skills

  • Shift checklists
  • Energetic and enthusiastic
  • Staff training and onboarding
  • Training and mentoring
  • Drawer balancing
  • Product restocking
  • Conflict resolution
  • Hospitality and accommodation

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • ServSafe Manager, 09/01/17, 09/01/22
  • Food Handler Certificate

Military Service

Reserves, SPC

Timeline

Crew

Blaze Pizza
09.2022 - 12.2022

Crew

Wendy's
08.2021 - 12.2022

Shift Lead Manager

MOD Pizza
01.2019 - 09.2019

Cahier/Cook

Burgerfi
06.2018 - 09.2020

Shift Lead/Crew Member

Five Guys
05.2017 - 05.2019

Customer Service Representative

Domino's Pizza
10.2016 - 03.2018

Team Member

Burger King
10.2016 - 01.2017

Crew

FIVE GUYS BURGERS & FRIES
11.2015 - 09.2016

Hostess/Line Cook

Red Robin
11.2015 - 09.2016

Crew Member

Moe's Southwest Grill
05.2015 - 10.2015

Food Prep Crew

Five Guys Burgers & Fries
05.2014 - 10.2015

Flow Team

Target
05.2014 - 09.2015

Inventory Management System Associate

Walmart
12.2013 - 03.2014

Sales Associate

TJ Maxx
09.2013 - 12.2013

Dental Assistant

United States Army Reserve
03.2010 - 01.2012

Crew

McDonald's
11.2009 - 02.2010

Temp Agent

Kelly Services
08.2008 - 11.2009

Crew

Wendy's
02.2005 - 09.2005

Associate of Arts - Music Education

Santa Fe College

Associate of Arts - Music Education

El Paso Community College

Bachelor of Science - Business Administration

Strayer University

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Cicely Tyson