Cicely Williams
Goose Creek,SC
Summary
Highly dedicated and resourceful working professional with a proven track record of exceptional services. Strong ethical and moral responsibility within self and by law to recognize, interpret and act upon multiple principles and values according to the standards within a given field and/or context.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fixed Route Bus Driver
Carta
01.2024 - Current
- Executed emergency evacuation protocols efficiently during drills or actual emergencies ensuring that all passengers were guided safely off the bus.
- Streamlined route efficiency by analyzing performance data and suggesting adjustments as needed.
- Reduced potential hazards through proactive identification of road conditions requiring attention or repair requests.
- Coordinated closely with school officials regarding schedule changes, pickups/drop-offs locations for student safety purposes.
- Promoted a positive image of the company by maintaining a clean, well-kept vehicle and professional demeanor at all times.
- Kept detailed logs of daily activities including miles driven, stops made, passenger counts, incidents encountered, and other relevant information required by management or regulatory agencies.
Certified Nursing Assistant
Shift Key
06.2017 - 01.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of [Number]+ residents under long-term care.
Front Desk Receptionist
Best Western Hotel
02.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
CSR
Iqor
01.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
Certified Nursing Assistant
Maxim Healthcare Agency
05.2015 - 01.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation.
Hospice Aide
Odyessy Hospice
09.2012 - 11.2013
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Cross High School
Cross, SC07.1999
Skills
- Wheelchair securement
- Safe Driving Practices
- Weather Conditions Awareness
- Adaptable to change
- Mechanical Knowledge
- Defensive Driving
- Traffic Laws Adherence
Certification
- Licensed Class B CDL Holder
- CNA - Certified Nurse Assistant 2012 Present
- Sterile Processing Technician 2021 - Present
Timeline
Fixed Route Bus Driver
Carta
01.2024 - Current
Front Desk Receptionist
Best Western Hotel
02.2019 - 12.2021
CSR
Iqor
01.2019 - 12.2021
Certified Nursing Assistant
Shift Key
06.2017 - 01.2024
Certified Nursing Assistant
Maxim Healthcare Agency
05.2015 - 01.2019
Hospice Aide
Odyessy Hospice
09.2012 - 11.2013
High School Diploma -
Cross High School
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