Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ciciley Bennett

Ciciley Bennett

Cleveland,Tennessee

Summary

Ciciley Bennett

1330 Village Oak Cir NW Apt 1

Cleveland, TN 37312

423-633-8969

bennettciciley@gmail.com


Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Solid team player with outgoing, positive demeanor and skills. Reliable and dependable person and adapt well to changes. Work well with fast pace change and multitasking in work environment.

Overview

23
23
years of professional experience

Work History

Assembly Line Operator

Eaton Corporation
02.2022 - 06.2023
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Aligned materials and merged parts to construct complex units.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Medical Dispatcher

DispatchHealth
08.2021 - 02.2022
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Customer Service Representative

Arise Virtual Solutions Inc.
05.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Work from home call center

Reimbursement Specialist

National Seating And Mobility
02.2019 - 04.2020
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Employed clinical and billing codes expertise to correct billing inconsistencies.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Created documents in accordance with payer guidelines and submitted to appropriate parties.
  • Performed [State] and federal regulations compliance audits related to documentation and reporting.
  • Monitored and documented accounts receivable trends and account-specific profitability.
  • Billed and collected for claims submitted on clients' behalf with sales totaling $[Number].
  • Contributed knowledge to help improve financial management, billing and tracking systems.
  • Managed book of business totaling $[Amount] in accounts receivable, applying insurance expertise and exemplary customer service.

Accounts Receivable Specialist

BenchMark Rehab Partners
03.2016 - 02.2019
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using multiple software systems.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Communicated with providers, pharmacies, and patients.

Benefits Verification Specialist

Blue Cross And Blue Shield Of Tennessee
06.2012 - 02.2016
  • Processed enrollment paperwork and benefits forms.
  • Answered questions about eligibility determinations and plan options.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.

Branch Team Leader

Electric Power Board Of Chattanooga
07.2000 - 04.2012
  • Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Resolved escalated customer and associate issues and counseled associates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained relationships with business partners to assist customers with complex financial needs.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

Diploma - Medical Secretary

Branell College
Chattanooga, TN
06.1993

High School Diploma -

Brainerd High School
Chattanooga, TN
06.1992

Skills

  • Document Conversion
  • Investigate Claims
  • Process Medical Claims
  • 10-Key Touch
  • Billing Codes
  • ICD 10 & ICD 9 Codes
  • DME
  • HIPPA
  • Insurance Verification
  • Medicare
  • Medical Billing
  • Microsoft Office (excel, word, powerpoint)
  • Data Entry/ Typing 65 wmp
  • Customer Service

Timeline

Assembly Line Operator

Eaton Corporation
02.2022 - 06.2023

Medical Dispatcher

DispatchHealth
08.2021 - 02.2022

Customer Service Representative

Arise Virtual Solutions Inc.
05.2020 - 08.2021

Reimbursement Specialist

National Seating And Mobility
02.2019 - 04.2020

Accounts Receivable Specialist

BenchMark Rehab Partners
03.2016 - 02.2019

Benefits Verification Specialist

Blue Cross And Blue Shield Of Tennessee
06.2012 - 02.2016

Branch Team Leader

Electric Power Board Of Chattanooga
07.2000 - 04.2012

Diploma - Medical Secretary

Branell College

High School Diploma -

Brainerd High School
Ciciley Bennett