Cicily Wallace
Raleigh,NC
Summary
Proven to enhance sales numbers through upselling and exceptional customer service, I bring a strong work ethic and adeptness in cash handling from experiences at Hickory Tavern and other fast-paced environments. Mastered POS systems and guest engagement, contributing significantly to team success and efficiency.
Overview
4
4
years of professional experience
Work History
Server
Hickory Tavern
08.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Team Member
Party City
01.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
McDonald's
08.2020 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Arts - Communications
Wake Technical Community College
Raleigh, NC06.2027
High School Diploma -
Garner High School
Garner, NC06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Timeline
Server
Hickory Tavern
08.2023 - Current
Team Member
Party City
01.2022 - 09.2022
Team Member
McDonald's
08.2020 - 12.2020
Bachelor of Arts - Communications
Wake Technical Community College
High School Diploma -
Garner High School
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