CICLEY ARMSTRONG
Converse,Texas
Summary
Overview: Well-rounded and compassionate professional transitioning from a business atmosphere in to a Special Ed/Math/Science/Social Studies Teacher setting. Adept at incorporating each student's unique needs and creating effective lesson plans to accommodate them. I am focused on building each student's strength and confidence, as well as giving students guidelines, regularity and dependability to foster their social and academic growth using personal experience as motivation to help students succeed. MS Office proficient Interactive teaching/learning 3-5 years Experience in a training/learning environment Positive atmosphere promotion worked with youth to promote professionalism within the NAACP youth council Experience working special needs students Fast learner Detail Oriented Excellent organizational skills Excellent communication skills 12 years experience working with special needs children.
Overview
28
28
years of professional experience
Work History
Teacher (3rd Grade Math)
Compass Rose Public Schools Journey Campus
Windcrest , Texas
08.2024 - Current
- Utilized technology-based learning tools to enhance classroom instruction.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Educated students on core principles and advanced concepts of mathematics.
- Engaged students in hands-on activities to reinforce mathematical principles.
- Developed lesson plans that aligned with state standards for elementary mathematics.
ELA, Math, and Science 1st Grade Teacher
Compass Rose Public Schools
Windcrest , Texas
03.2021 - 08.2024
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Created customized grading rubrics powerful assessment tools.
- Maintained positive classroom culture through behavior management techniques.
- Encouraged and supported students in setting and achieving personal and academic goals.
- Referred to district standards to plan lessons and prepare students to take standardized assessments.
- Encouraged creativity by giving students choices in learning topics and methods.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Improved delivery of instruction by analyzing and distilling test data to identify opportunities for intervention and enrichment.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Worked with school administrators to develop classroom management policies for grade level.
- Built relationships with students and guardians through active communication and positive feedback.
- Met with parents to communicate students' progress, achievements and classroom issues.
Kindergarten Math Teacher
IDEA Public Schools/Harvey Najim Academy
San Antonio, TX
08.2017 - 03.2021
- Facilitated development of program structure within classrooms to formulate and implement Eureka goals AT 90% Mastery.
- Designed or used assessments to monitor student learning outcomes.
- Implemented staff development and in-service training programs to enhance knowledge and skills.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
- Planned engaging activities and field trips to bring material to life.
Credit Risk Advocate
Kohls
San Antonio, Tx
11.2011 - 07.2017
- Customer service advocate in negotiating programs to assist those at credit risk
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Foreclosure Specialist
Wells Fargo
San Antonio, Tx
01.2010 - 07.2010
- Provided recommendations on process improvement
- Organized and prepared written summaries of project reports, power point presentations and action plans in a timely manner utilized in upper management discussions to encourage new business,
- Analyzed all pertinent financial and credit data to determine acceptability of loans for bank/investor policies. Managerial candidate to travel out of state for training in new implementations of developed processes and assisted staff development of those practices.
- Applied critical thinking and judgment to determine steps necessary to satisfy member issues
- Reviewed loan related documents received from vendor, customer or TItle Company
- Analyzed all pertinent financial and credit data to determine the acceptability of loan risk for bank/investor policy
- Reviewed appraisals for completeness and approved or suspended collateral on mortgage loans within appraisal lending authority
- Reviewed documents to ensure all laws pertaining to foreclosures were met and ensure documents were sent in a timely manner
- Reviewed loans to see if eligible for HAMP so the foreclosure process could be avoided
- Reviewed and submitted loans for final approval of payment plans.
Project Supervisor
San Antonio
08.2009 - 07.2010
- Managed overnight shifts and tracked attendance, Monitors, tracks, identify, and reports performance trends for assigned project team
- Maintained and completed payroll reports
- Partnered successfully with Comcast to produce their desired results
- Researched and resolved accounts payable discrepancies.
Project Supervisor
San Antonio
10.2006 - 08.2009
- Supervised the staff in the department
- Hired applicants for internal help desk tracking attendance, developed performance appraisals and corrective action/termination requests for approval
- Coached and motivated project team to achieve performance objectives and individual/team goal attainment
- Assisted and/or responded to escalated calls from customers
- Monitored, tracked identified, and reported performance trends for assigned project team
- Maintained and completed payroll reports.
First Mortgage Processing Specialist II
USAA
San Antonio
06.2003 - 04.2006
- Applied critical thinking and judgment to determine steps necessary to satisfy member issues
- Reviewed loan related documents received from vendor, customer or
- Analyzed all pertinent financial and credit data to determine acceptability of loan risk for bank/investor policy
- Reviewed appraisals for completeness and approved or suspended collateral on mortgage loans within appraisal lending authority.
Provisioning Supervisor
West Teleservices Inc
San Antonio
08.1999 - 06.2003
- Planned and organized skills for incentives to motivate 70-80 subordinates in meeting company objectives
- Communicated account manager and client interaction to maintain customer and company satisfaction
- Exhibited problem resolution skills and professionalism in resolving disputes between management and subordinates
- Implemented new approaches on improving performance using budget constraints
- Utilized conceptual skills in analyzing reports to document and identify improvement of future planning
- Utilized Microsoft Excel, and Word for reporting and analytical purposes
- Attended daily conference calls with upper management to discuss new rollouts and performance issues
- Evaluated lower manager performance by designing a yearly appraisal assessment used for opportunity advancement and continuous coaching needs.
Marketing Asst
Ingram Park Mall
San Antonio
05.1997 - 08.1997
- Displayed professionalism in writing articles and coupon offers for mall newspaper tracked weekly sales of participating stores
- Initiated mall promotions (Mall Perks project)
- Communicated effectively with mall merchants and corporate offices in marketing their store and product to attract shoppers
- Created and analyzed surveys for new tenants
- Created informational memos distributed to over 175 stores and carts
Education
Bachelor of Business Administration - Administration
Paul Quinn College
Dallas, San Antonio, USA, Tx05-2016
MBA - Business Administration Management Information Systems, Administration Management Information Systems
Webster University
Business
2003
Bachelor of Science - Business Administration
Business 7-12 -
Skills
- Group and individual instruction
- Math/Science concentration of instruction
- Progress Reporting
- Teacher Policy Advocate for implementing new policies
- Subject matter expertise
- Curriculum development
- Classroom management
- Elementary education
- Growth mindset
- Test proctoring
- Family involvement
- Differentiated instruction
- Parent-teacher conference coordination
- Parent and student communication
- Data-driven instruction
- Lesson delivery
- Blackboard software
- Special education
- Reporting and documentation
- Creative lesson planning
Affiliations
Advocate for 2021-22 Teacher Policy Leadership Program
Accomplishments
Promoted to Level 5 (Master Teacher) at IDEA Public Schools
Contact
Converse, Texas 78109
Timeline
Teacher (3rd Grade Math)
Compass Rose Public Schools Journey Campus
08.2024 - Current
ELA, Math, and Science 1st Grade Teacher
Compass Rose Public Schools
03.2021 - 08.2024
Kindergarten Math Teacher
IDEA Public Schools/Harvey Najim Academy
08.2017 - 03.2021
Credit Risk Advocate
Kohls
11.2011 - 07.2017
Foreclosure Specialist
Wells Fargo
01.2010 - 07.2010
Project Supervisor
08.2009 - 07.2010
Project Supervisor
10.2006 - 08.2009
First Mortgage Processing Specialist II
USAA
06.2003 - 04.2006
Provisioning Supervisor
West Teleservices Inc
08.1999 - 06.2003
Marketing Asst
Ingram Park Mall
05.1997 - 08.1997
Bachelor of Business Administration - Administration
Paul Quinn College
MBA - Business Administration Management Information Systems, Administration Management Information Systems
Webster University
Business
Bachelor of Science - Business Administration
Business 7-12 -
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