Cicorra Hanford

• Partnered with local nonprofits to create community service opportunities, enriching experiences for youth in the diversion program.
• Coordinated with board members to develop contracts and actionable plans, ensuring effective support for youth in the program.
• Acted as a youth advocate to the board, to aid in providing perspective and context for the persons and their legal situations, that come before the board.
• Facilitated communication between board members during decision-making processes.
• Contributed insights from agenda reviews during board meetings to enhance discussion outcomes.

• Directed operations for a multidisciplinary wellness and beauty business, overseeing a team of 16–25 employees.
• Led recruitment, interviewing, hiring, onboarding, training, and professional development initiatives.
• Partnered with accountants and financial advisors to support employee benefit programs, including retirement planning and 401(k) offerings.
• Developed and implemented operational systems, policies, procedures, and workflows that improved organizational efficiency and team accountability.
• Managed inventory purchasing, vendor negotiations, and supplier relationships to maintain operational excellence and cost efficiency.
• Designed employee training systems that strengthened service standards, guest satisfaction, and team performance.
• Developed marketing campaigns, newsletters, membership programs, promotions, and community outreach initiatives to support business growth.
• Organized community engagement events and strategic partnerships that increased brand visibility and strengthened local relationships.
• Collaborated with leadership to improve client retention, elevate the guest experience, and support long-term business development goals.
• Maintained a culture centered on wellness, professionalism, accountability, and exceptional service.

• Oversaw scheduling and appointment management for optimal efficiency.