Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Cidnea Fisher

Cidnea Fisher

Amarillo,TX

Summary

Friendly and enthusiastic worker with over 4 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent business with friendly, professional demeanor at all times.

Overview

8
8
years of professional experience

Work History

Process Executive

Cognizant Technologies Solutions
04.2018 - Current
  • Correspond with insured or agent to obtain information or inform them account status or changes.
  • Review insurance policy to determine coverage.
  • Calculate amount of claim.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative Temp

TMG Health
09.2017 - 04.2018
  • Correspond with insured or agent to obtain information or inform account status or changes.
  • Review insurance policy to determine coverage.
  • Calculate amount of claim.
  • Answer members calls in a timely manner.

Assistant Store Manager

Cefcostores
01.2017 - 07.2017
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Teacher

Trinity Lutheran Child Care Center
05.2016 - 01.2017
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Help children with homework and school work.
  • Sterilize bottles and prepare formulas.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Regulate children's rest periods.

Clerk

Allsups Convience Store
11.2015 - 02.2016
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money and audit money drawers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Maintain sanitation, health, and safety standards in work areas.

Guest Service Representative

Toot N Totum
05.2014 - 05.2015
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Stock shelves, and mark prices on shelves and items.

Education

Tascosa High School
Amarillo, TX
06.2013

Skills

  • Documenting
  • Call Control
  • Compliance
  • Planning and Prioritization
  • Learning Strategies
  • Active Listening
  • Customer care
  • Organization
  • Food Production
  • Time Management
  • Communication
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Process Executive

Cognizant Technologies Solutions
04.2018 - Current

Customer Service Representative Temp

TMG Health
09.2017 - 04.2018

Assistant Store Manager

Cefcostores
01.2017 - 07.2017

Teacher

Trinity Lutheran Child Care Center
05.2016 - 01.2017

Clerk

Allsups Convience Store
11.2015 - 02.2016

Guest Service Representative

Toot N Totum
05.2014 - 05.2015

Tascosa High School

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Cidnea Fisher