Cidnee Towery
EAGLE MOUNTAIN,UT
Summary
Highly organized and detail-oriented professional with7+ years of experience in administrative support, records management, project coordination, and customer care. Proven expertise in maintaining secure record-keeping systems, processing confidential documents, and ensuring policy compliance. Skilled in providing exceptional customer service and fostering positive interpersonal relationships.
Overview
10
10
years of professional experience
Work History
Project Manager
Tesla
09.2020 - 07.2024
- Managed and maintained confidential records of client accounts and project documentation
- Processed and reviewed contracts
- Collaborated with internal teams to provide accurate updates and ensure timely completion of project milestones
Customer Support Representative
Google
06.2019 - 09.2020
- Assisted customers by addressing inquiries, processing requests, and resolving complaints efficiently
- Documented all customer interactions with detailed notation in a secure database
- Provided technical support and troubleshooting
- Implemented de-escalation tactics to avoid escalations
Project Administrative Assistant
Martin Harris Construction
04.2016 - 07.2018
- Organized and maintained comprehensive projection documentation, including contracts and reports
- Maintained relationships with sub-contractors to obtain bids for projects
- Overseen project timelines and ensured each milestone was met promptly
Manager
Tops N’ Bottoms FROYO
12.2014 - 04.2016
- Supervised daily operations
- Trained and led a team of employees
- Kept track of inventory and placed orders when needed
- Educated a team on how to provide excellent customer service
Education
Associates of Applied Science - Psychology
Salt Lake Community College
08-2024
Skills
- Communication
- Project management
- Record keeping and organization
- Problem-solving
- Proficient in Word and Excel
- Customer relations
Timeline
Project Manager
Tesla
09.2020 - 07.2024
Customer Support Representative
Google
06.2019 - 09.2020
Project Administrative Assistant
Martin Harris Construction
04.2016 - 07.2018
Manager
Tops N’ Bottoms FROYO
12.2014 - 04.2016
Associates of Applied Science - Psychology
Salt Lake Community College
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