Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cidney Hogan

Detroit

Summary

Dynamic and compassionate professional with extensive experience at Medical Alternatives, adept in patient care and team collaboration. Leveraged problem-solving and critical thinking to enhance patient well-being and engagement, achieving a notable increase in client satisfaction. Skilled in technical troubleshooting and emotional support, demonstrating a commitment to excellence and a positive impact on patient lives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Care Tech

Medical Alternatives
10.2020 - 11.2024
  • Trained staff members on conducting events and following safety procedures.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed weekly scheduling and monthly department reports for case managers.
  • Optimized workflow processes to reduce duplication of services and improve coordination among healthcare providers.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Caregiver

Advanced Teaching Concept
05.2018 - 02.2020
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Completed regular check-ins and progress report for each client.

Security Officer

Securitas Security Services USA
03.2022 - 12.2023
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

Lead Customer Service Associate

Rite Aid
01.2018 - 09.2020
  • Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
  • Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
  • Managed scheduling requirements across multiple shifts, ensuring adequate staffing levels were maintained at all times.
  • Actively participated in company-wide initiatives designed to enhance workplace culture and promote employee engagement.
  • Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
  • Navigated complex issues by leveraging internal resources and collaborating with cross-functional departments.
  • Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.

Education

High School Diploma -

Clintondale High School
Clinton Township, MI
06.2018

Skills

  • Attention to detail
  • Punctual
  • Time management
  • Problem-solving
  • Customer service
  • Relationship building
  • Online security
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Safety awareness
  • Task prioritization
  • Analytical thinking
  • Database management
  • Computer troubleshooting
  • Website maintenance
  • Technical troubleshooting
  • Internet of things
  • Networking basics
  • Friendly, positive attitude
  • Computer proficiency
  • Team leadership
  • Documentation and recordkeeping
  • Decision-making
  • Emergency response
  • Special needs client assistance
  • Customer and Service-oriented
  • Calendar management
  • Personnel supervision
  • Excellent communication
  • Emotional support
  • Administrative leadership
  • Scheduling events and programs
  • Transportation logistics
  • Team building
  • Public speaking
  • Teamwork
  • Problem-solving abilities
  • Physical flexibilit
  • Pantomime techniques

Timeline

Security Officer

Securitas Security Services USA
03.2022 - 12.2023

Care Tech

Medical Alternatives
10.2020 - 11.2024

Caregiver

Advanced Teaching Concept
05.2018 - 02.2020

Lead Customer Service Associate

Rite Aid
01.2018 - 09.2020

High School Diploma -

Clintondale High School

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Cidney Hogan