CIDONY COOK

• Handled resident complaints and expedited maintenance requests.
• Checked common areas regularly to keep neat, clean and free of debris.
• Updated tenant and unit information to keep current in housing database.
• Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
• Conducted background checks on applicants.
• Updated resident data into property management software system daily.

• Answered a constant flow of customer calls with minimal wait times.
• Provided exceptional customer service while accurately processing routine transactions.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
• Maintained confidentiality of bank records and client information.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Answered customer inquiries regarding bank products and services.

• Updated system with order specifics and customer details, preferences, and billing information.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.

• Processed customer transactions promptly, minimizing wait times
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
• Educated customers on use of banking website and mobile apps
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit