Cie Romeo
Brooklyn
Summary
Dynamic procurement professional with extensive experience at JetBlue Airways, excelling in vendor coordination and relationship building. Proven track record in cost control and complaint resolution, ensuring timely and efficient service delivery. Adept at critical thinking and decision-making, driving improvements in customer satisfaction and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Buyer/Purchasing Expeditor
JetBlue Airways, JFK International Airport
10.2016 - 02.2025
- Assisted customers (internal and external) by resolving inquiries related to orders shipments and product availability.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Served as a liaison between internal teams and vendors ensuring timely and cost-effective procurement of goods and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
Import Agent
AGI (Alliance Ground International Cargo)
12.2015 - 10.2016
- Served as a liaison between internal teams and vendors ensuring timely and cost-effective procurement of goods and services.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Coordinated and negotiated contracts to facilitate freight movements.
- Delivered prompt service to prioritize customer needs.
- Managed a large amount of incoming calls, and emails per day from customers.
Senior Corporate Client Relations Liaison
HRG North America
12.2000 - 12.2015
- Successfully communicated with entities inside and outside of business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Liberal Arts
Borough of Manhattan Community College
New York, NYSkills
- Procurement planning
- Manufacturing support
- Vendor coordination
- Cost control
- Relationship building
- Punctuality and reliability
- Inbound and outbound calling
- Decision-making
- Critical thinking
- Information security
- Scheduling
- Complaint resolution
- Cultural awareness
Timeline
Buyer/Purchasing Expeditor
JetBlue Airways, JFK International Airport
10.2016 - 02.2025
Import Agent
AGI (Alliance Ground International Cargo)
12.2015 - 10.2016
Senior Corporate Client Relations Liaison
HRG North America
12.2000 - 12.2015
Liberal Arts
Borough of Manhattan Community College
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