Cieara Donaldson
Summary
To obtain a professional position with a company or organization, with an working environment of high leadership and stability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
05.2021 - Current
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Screened over a plethora of passengers per day by verifying ID's and boarding passes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Money Center Associate
Walmart
03.2020 - 11.2021
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Answered department phone calls.
- Updated and maintained long-term accounts.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Communicated guest and employee requests to management for issue resolution.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Package Handler
UPS
06.2018 - 01.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Eye Technician
Mississippi Eyecare
12.2015 - 12.2019
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
CNA
St. Dominic's Hospital
07.2017 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Cashier
Kroger Stores
07.2011 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Charlotte Russe
09.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Cosmetology
Delta Technical College
Ridgeland, MS03.2024
No Degree - General Studies
Holmes Community College
Goodman, MS05.2015
Skills
- Knowledge of scan devices
- Knowledge of fax machine
- Knowledge of copier
- Experienced in consumer computerized cash machine
- Threat Management
- Customer Service and Assistance
- Customer Relations Skills
- Behavioral Analysis
- Microsoft Word
- Excellent Communication
- Written and Verbal Communication
- Quality Assurance
References
- Mrs. Michelle Jenkins, 601-291-0824, Business
- Mrs. Jackie Mack, 601-954-6378, Personal
- Mrs. Vicki Hewitt, 601-573-9642, Personal
- Satara Flowers, 601-896-2064, Personal
Certification
- Officer Basic Training Program-January 2022
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2021 - Current
Money Center Associate
Walmart
03.2020 - 11.2021
Package Handler
UPS
06.2018 - 01.2021
CNA
St. Dominic's Hospital
07.2017 - 04.2018
Eye Technician
Mississippi Eyecare
12.2015 - 12.2019
Sales Associate
Charlotte Russe
09.2014 - 01.2015
Cashier
Kroger Stores
07.2011 - 08.2015
No Degree - Cosmetology
Delta Technical College
No Degree - General Studies
Holmes Community College
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